Our Approach

Direct services

We provide direct assistance to refugees who face extreme vulnerabilities and are underserved by humanitarian aid systems.

Through our Urban Refugee Protection Program in Nairobi, Kenya, we identify refugees and Kenyans experiencing extreme vulnerabilities and help to stabilize them with holistic, tailored services such as: food, rent, essential household goods, medical services, education support, counseling, and livelihoods support.

We also help refugees who can’t remain safely where they are to permanently relocate to a safe, new country to rebuild their lives through resettlement and other pathways to safety like family reunification and labor mobility.

Through our partnership with the United Nations High Commissioner for Refugees (UNHCR), our team works in dozens of countries globally to identify vulnerable refugees who need to relocate. We also make resettlement referrals directly to governments through our work in Kenya and globally through our NGO Referrals Program. Since 2005, we’ve helped over 179,384 refugees access resettlement and other pathways to safety.

Field Building

Using what we learn from our direct service work, we help build sector-wide capacity by sharing knowledge and resources to expand solutions for refugees. This happens in several ways, including:

• Providing training and technical assistance to partner organizations
• Developing and distributing new tools and approaches
• Supporting refugee-led organizations and promoting refugee leadership
• Sharing our thought leadership on strategic topics and hosting peer learning exchanges
• Deploying staff across the globe to build systems and solutions for NGO resettlement referrals, best-interest procedures for children, and family reunification
• Loaning staff capacity to partners to fill critical gaps
• Broadening the base of philanthropic support for lasting solutions
• Connecting partners with funding
• Onboarding and training new talent in the field

Systems Change

RefugePoint aims to multiply our impact through systems change. We are well-positioned to do this through our strategic relationships with key decision-makers in the sector (within governments, the United Nations High Commissioner for Refugees, and other organizations) and our seat at the table in high-level policy settings. Additionally, the strength of our direct service work and our field-building partnerships give us a credible, influential voice in global refugee policy and best-practice conversations.

• • We lead and participate in some of the highest level and most influential convenings in our field, such as the Refugee Self-Reliance Initiative, the Third-country Solutions Identification and Referral Network, the Family Reunification Network, and the Global Task Force on Refugee Labor Mobility, which serve as the center of gravity for global convening around refugee program priorities.
  • Within the refugee response sector, we have successfully developed new approaches that are adopted and scaled by peer organizations. This includes innovations around self-reliance programming and measurement, NGO resettlement referrals, best-interest procedures for children, and complementary pathways such as labor mobility and family reunification.
  • We continue to push for new standards and accountability around equitable access to solutions. We use evidence-based analysis to support our influence and advocacy efforts around increased equity in the field.