Are you a refugee in need of support? Get Help Here

Close Alert

RefugePoint

Jean

chef making some food

Jean, who became a professional chef in 1998, has dedicated his life to training both refugees and Kenyans in the art of French cuisine. “I really love cooking. It is in my blood,” Jean said when we visited him at one of the weekly catering classes that he leads in Nairobi, Kenya. John was busy teaching three students how to prepare chicken baked in custard sauce, oven roasted potatoes, fish, rice, pasta and steamed vegetables. 

Each day, Jean works as a chef in different homes and areas of Nairobi. He also offers catering classes to both refugees and Kenyans. He has trained 100 students since he began teaching! “I am proud because they (the students) have knowledge. When I leave this world without teaching others, I will go with my knowledge, but if I give it to people, they will continue to support themselves, help their families, and build the country because they are working citizens.” 

When Jean was younger, he worked at a house as a cleaner and used to peep through the kitchen window and watch as the cook prepared the day’s meal. One day, the owner of the house noticed Jean observing the cook and asked what he was doing. When Jean shared that he had a passion for cooking and a desire to learn more, the owner, who was a trained chef himself, offered to teach Jean twice a week. “He paid for me to study catering in a hotel in Bujumbura and I went to study there,” Jean shared.  “I thank him so much. I think if it wasn’t for him, I don’t know what I would be doing now. I learned mechanics and failed and I learned making lights and construction and failed. My cooking career is a talent,” Jean shared. 

For Jean, being able to work and support his family’s needs has been extremely important. “This work means a lot to me,” Jean said. “I got married doing this job and I have five children who have been supported by this job. If I came to Nairobi as a refugee and I didn’t know how to cook, I don’t know what life would be like,” Jean shared. 

In many asylum countries, refugees face numerous barriers to engage in work that is commensurate with their professional experience. “Some people think that when refugees come, they come with baggage. But they also come with knowledge and that knowledge helps build a progressive country,” Jean shared. At RefugePoint, we work with refugees so that they can  build stable, connected and thriving lives. We provide business training and small grants for refugees to start and sustain businesses so that they are able to meet their essential needs. Jean is one of many refugees who have benefited from this service. He hopes to open a restaurant to cater to his growing number of customers.

 

chef making some food

Jean, who became a professional chef in 1998, has dedicated his life to training both refugees and Kenyans in the art of French cuisine. “I really love cooking. It is in my blood,” Jean said when we visited him at one of the weekly catering classes that he leads in Nairobi, Kenya. John was busy teaching three students how to prepare chicken baked in custard sauce, oven roasted potatoes, fish, rice, pasta and steamed vegetables. 

Each day, Jean works as a chef in different homes and areas of Nairobi. He also offers catering classes to both refugees and Kenyans. He has trained 100 students since he began teaching! “I am proud because they (the students) have knowledge. When I leave this world without teaching others, I will go with my knowledge, but if I give it to people, they will continue to support themselves, help their families, and build the country because they are working citizens.” 

When Jean was younger, he worked at a house as a cleaner and used to peep through the kitchen window and watch as the cook prepared the day’s meal. One day, the owner of the house noticed Jean observing the cook and asked what he was doing. When Jean shared that he had a passion for cooking and a desire to learn more, the owner, who was a trained chef himself, offered to teach Jean twice a week. “He paid for me to study catering in a hotel in Bujumbura and I went to study there,” Jean shared.  “I thank him so much. I think if it wasn’t for him, I don’t know what I would be doing now. I learned mechanics and failed and I learned making lights and construction and failed. My cooking career is a talent,” Jean shared. 

For Jean, being able to work and support his family’s needs has been extremely important. “This work means a lot to me,” Jean said. “I got married doing this job and I have five children who have been supported by this job. If I came to Nairobi as a refugee and I didn’t know how to cook, I don’t know what life would be like,” Jean shared. 

In many asylum countries, refugees face numerous barriers to engage in work that is commensurate with their professional experience. “Some people think that when refugees come, they come with baggage. But they also come with knowledge and that knowledge helps build a progressive country,” Jean shared. At RefugePoint, we work with refugees so that they can  build stable, connected and thriving lives. We provide business training and small grants for refugees to start and sustain businesses so that they are able to meet their essential needs. Jean is one of many refugees who have benefited from this service. He hopes to open a restaurant to cater to his growing number of customers.

 

John

man holding baking pans of food

“I learned how to bake from my brother,” John shared when we visited his bakery in Nairobi, Kenya. “I started this work 25 years ago; even before I came to Kenya, when I was a refugee in Tanzania, I was doing this work,” John shared. In his home country, John’s older brother, Peter* frequently brought him along when he went to work as a baker. Peter encouraged John to learn the skill. “He told me, ‘I will not pay you anything, but if you learn this work, you will see its benefit when you start your own business.’ When he said that, I continued to learn until I knew how to do it,” John explained. 

In 2022, John secured a business grant from RefugePoint, which he used to launch his bakery business. Because renting a store would have been costly, he decided to set up his business in a makeshift structure in a local school. Using only bricks and an old oil drum, he constructed an oven in the corner of the structure, built shelves for airing bread and pastries, and bought trays and furniture for the bakery.  

“I thank the almighty God because RefugePoint gave me money to start this job,” John said. “I had wanted to open a barber shop because I felt that this job required a lot of money, but later, when I went to RefugePoint, they told me I could do it,” John explained. “My wife also told me to stop the barber shop so we could return to the bakery business.”

John runs the business with his wife and employs two other refugees to support the daily operations. Each morning, John and his wife go to the shop to prepare bread and other pastries based on the daily orders. One of his clients has placed a daily order of bread, which he supplies in retail shops, and pays John at the end of each day. 

Through this business, John has been able to sustain his family’s needs and pay for his children’s education. “When I started doing this work, my life improved. Even now, my children do not lack food because everything I do depends on this work, which is why I can say that this work has helped me,” John explained. 

Although John was born in a refugee camp and spent most of his life in a camp, he is determined to lead a different life for his family. With eight children and a wife to care for, he believes that hard work enables you to live well with your family. “What can make my heart happy is to be proud of my work. This is the most important thing because I don’t know if I can feel happy without work. What causes me to feel happy in my heart is my family; it makes me very happy when I see them next to me. This work is very important to me because it helps me to meet my responsibilities to my family so that they can live well,” John shared. John hopes to expand his business so that he can continue to provide for his family.

John is one of the great testimonies of the value of empowering refugees to build better futures for themselves and their families through self-reliance. “I am proud of my bakery business,” John said. “…and I am proud to be more than a refugee because this work helps me sustain my family.” 

man holding baking pans of food

“I learned how to bake from my brother,” John shared when we visited his bakery in Nairobi, Kenya. “I started this work 25 years ago; even before I came to Kenya, when I was a refugee in Tanzania, I was doing this work,” John shared. In his home country, John’s older brother, Peter* frequently brought him along when he went to work as a baker. Peter encouraged John to learn the skill. “He told me, ‘I will not pay you anything, but if you learn this work, you will see its benefit when you start your own business.’ When he said that, I continued to learn until I knew how to do it,” John explained. 

In 2022, John secured a business grant from RefugePoint, which he used to launch his bakery business. Because renting a store would have been costly, he decided to set up his business in a makeshift structure in a local school. Using only bricks and an old oil drum, he constructed an oven in the corner of the structure, built shelves for airing bread and pastries, and bought trays and furniture for the bakery.  

“I thank the almighty God because RefugePoint gave me money to start this job,” John said. “I had wanted to open a barber shop because I felt that this job required a lot of money, but later, when I went to RefugePoint, they told me I could do it,” John explained. “My wife also told me to stop the barber shop so we could return to the bakery business.”

John runs the business with his wife and employs two other refugees to support the daily operations. Each morning, John and his wife go to the shop to prepare bread and other pastries based on the daily orders. One of his clients has placed a daily order of bread, which he supplies in retail shops, and pays John at the end of each day. 

Through this business, John has been able to sustain his family’s needs and pay for his children’s education. “When I started doing this work, my life improved. Even now, my children do not lack food because everything I do depends on this work, which is why I can say that this work has helped me,” John explained. 

Although John was born in a refugee camp and spent most of his life in a camp, he is determined to lead a different life for his family. With eight children and a wife to care for, he believes that hard work enables you to live well with your family. “What can make my heart happy is to be proud of my work. This is the most important thing because I don’t know if I can feel happy without work. What causes me to feel happy in my heart is my family; it makes me very happy when I see them next to me. This work is very important to me because it helps me to meet my responsibilities to my family so that they can live well,” John shared. John hopes to expand his business so that he can continue to provide for his family.

John is one of the great testimonies of the value of empowering refugees to build better futures for themselves and their families through self-reliance. “I am proud of my bakery business,” John said. “…and I am proud to be more than a refugee because this work helps me sustain my family.” 

Akach* 

woman holding several textiles with a man giving a peace sign

“Let me sing a song in my mother tongue,” Akach tells us when we visit her in her home. “My heart cannot keep silent without giving thanks or praising the Lord because He has done great things for my life,” she sings in her language, Anuak. “In my free time, I like listening to gospel songs on the television. I like any song whether it is in Kikuyu or English,” Akach shared. 

Akach runs a small business in Nairobi, Kenya, selling beaded wares and traditional clothing. In 2016, Akach and her four children were forced to flee their home in Ethiopia due to inter-clan conflict. “My life was good, but when fighting broke out, it made my life hard. During the time of fighting, I had been suffering. I had nowhere to run. It was not easy escaping my country,” Akach said. 

In Ethiopia, Akach worked as a cleaner, earning a good salary. When she arrived in Kenya, she was forced to figure out a new way to provide for her family. Akach decided to begin her business making and selling beadwork, a craft that she learned from her parents at a young age. Akach was able to launch her business by participating in a microfinance women’s group where each member contributed 100 KSh (about $.70) each month, and then two people within the group would receive a lump sum each month to invest in their business. 

“I used the money I received (from the women’s group) to buy some items and sell them, but it was small. I could not make enough profit,” Akach told us. With her profits, Akach was only able to afford one meal a day for her family and was not able to send her children to school. 

In 2022, Akach was referred to RefugePoint and began receiving support, including rent assistance, food support, and medical care. Once the family was stabilized, Akach completed RefugePoint’s Business Development Skills training and received a small cash grant of 80,000 KSh (about $550) to grow her business. Akach’s business began to thrive. 

“My life has changed,” Akach shared, “It is not like before. I worried a lot about whether we’d have anything to eat. But now, I don’t worry about food, school fees, and rent. Since we received assistance, my business has run smoothly. There is no worry.” 

In addition to selling her beadwork to clients in Nairobi, Akach ships her products to the US, where her childhood friend from Ethiopia, who was resettled to the US, helps to sell the products and sends Akach the profits. “When I came to Kenya, she (her friend) took me in, and I lived with her before she was resettled in the US. She helped me a lot here in Kenya,” Akach shared. 

All four of Akach’s children are in school, and her eldest son recently completed his secondary education. “I want him to continue studying. Even though it requires a lot of money, I will make it,” Akach said. “In the future, I will have hope for a better life because I care for them now, and I make sure that they are learning well. If they work hard in school, they will be educated well and get jobs, which will change our lives,” Akach said. 

“Working for my daily living gives me joy. I don’t rely on someone else for help. Working for myself gives me strength and also provides everything I need for my living. I enjoy doing my job daily. Even these items,” she says as she proudly shows us some of her beautiful work, “I cannot wait until they are sold. I have to start the next batch!”

*Akach’s name has been changed for protection.

woman holding several textiles with a man giving a peace sign

“Let me sing a song in my mother tongue,” Akach tells us when we visit her in her home. “My heart cannot keep silent without giving thanks or praising the Lord because He has done great things for my life,” she sings in her language, Anuak. “In my free time, I like listening to gospel songs on the television. I like any song whether it is in Kikuyu or English,” Akach shared. 

Akach runs a small business in Nairobi, Kenya, selling beaded wares and traditional clothing. In 2016, Akach and her four children were forced to flee their home in Ethiopia due to inter-clan conflict. “My life was good, but when fighting broke out, it made my life hard. During the time of fighting, I had been suffering. I had nowhere to run. It was not easy escaping my country,” Akach said. 

In Ethiopia, Akach worked as a cleaner, earning a good salary. When she arrived in Kenya, she was forced to figure out a new way to provide for her family. Akach decided to begin her business making and selling beadwork, a craft that she learned from her parents at a young age. Akach was able to launch her business by participating in a microfinance women’s group where each member contributed 100 KSh (about $.70) each month, and then two people within the group would receive a lump sum each month to invest in their business. 

“I used the money I received (from the women’s group) to buy some items and sell them, but it was small. I could not make enough profit,” Akach told us. With her profits, Akach was only able to afford one meal a day for her family and was not able to send her children to school. 

In 2022, Akach was referred to RefugePoint and began receiving support, including rent assistance, food support, and medical care. Once the family was stabilized, Akach completed RefugePoint’s Business Development Skills training and received a small cash grant of 80,000 KSh (about $550) to grow her business. Akach’s business began to thrive. 

“My life has changed,” Akach shared, “It is not like before. I worried a lot about whether we’d have anything to eat. But now, I don’t worry about food, school fees, and rent. Since we received assistance, my business has run smoothly. There is no worry.” 

In addition to selling her beadwork to clients in Nairobi, Akach ships her products to the US, where her childhood friend from Ethiopia, who was resettled to the US, helps to sell the products and sends Akach the profits. “When I came to Kenya, she (her friend) took me in, and I lived with her before she was resettled in the US. She helped me a lot here in Kenya,” Akach shared. 

All four of Akach’s children are in school, and her eldest son recently completed his secondary education. “I want him to continue studying. Even though it requires a lot of money, I will make it,” Akach said. “In the future, I will have hope for a better life because I care for them now, and I make sure that they are learning well. If they work hard in school, they will be educated well and get jobs, which will change our lives,” Akach said. 

“Working for my daily living gives me joy. I don’t rely on someone else for help. Working for myself gives me strength and also provides everything I need for my living. I enjoy doing my job daily. Even these items,” she says as she proudly shows us some of her beautiful work, “I cannot wait until they are sold. I have to start the next batch!”

*Akach’s name has been changed for protection.

Trhas

woman holding up some food

Trhas runs a business selling  ground flax seeds, injera and himbasha (a traditional Ethiopian bread) in Nairobi, Kenya.

Before she was forced to flee from her home country, Trhas farmed and worked as a cook to support her family. “I am a hard-working person. I love people, and people also love me,” Trhas shared when we visited her home. When Trhas met RefugePoint in 2023, she had been working casual jobs in order to support her four children, two nephews, and her elderly mother. “When I came to Nairobi, life was very difficult for me. I tried to survive by washing clothes for other people and doing whatever I could to help my family. I also enrolled my children in government schools. That helped me a little,” Trhas shared. 

In 2023, Trhas enrolled in RefugePoint’s Business Development Skills training, where she learned how to start and run a successful business. Having been exposed to the catering business, Trhas chose to continue cooking and selling Ethiopian delicacies as a business. With a grant of $600, Trhas bought a grinder for the flax seeds, as well as a refrigerator and other materials for the injera and himbasha bread. 

“I am working hard so I can better my life,” Trhas said. “I am working and trying so hard to be self-reliant, but it is very difficult because I have eight mouths to feed, and I still have to send my children to school,” Trhas shared.

Despite the many challenges she faces, Trhas’ hard work and resilience have given her hope for a better future. She hopes to pursue training as a nursing care assistant. “I am passionate about learning because I didn’t get a proper education growing up. What will make me happy is seeing my children succeed with their education and start their jobs.”

Planned Giving

 

 

woman holding up some food

Trhas runs a business selling  ground flax seeds, injera and himbasha (a traditional Ethiopian bread) in Nairobi, Kenya.

Before she was forced to flee from her home country, Trhas farmed and worked as a cook to support her family. “I am a hard-working person. I love people, and people also love me,” Trhas shared when we visited her home. When Trhas met RefugePoint in 2023, she had been working casual jobs in order to support her four children, two nephews, and her elderly mother. “When I came to Nairobi, life was very difficult for me. I tried to survive by washing clothes for other people and doing whatever I could to help my family. I also enrolled my children in government schools. That helped me a little,” Trhas shared. 

In 2023, Trhas enrolled in RefugePoint’s Business Development Skills training, where she learned how to start and run a successful business. Having been exposed to the catering business, Trhas chose to continue cooking and selling Ethiopian delicacies as a business. With a grant of $600, Trhas bought a grinder for the flax seeds, as well as a refrigerator and other materials for the injera and himbasha bread. 

“I am working hard so I can better my life,” Trhas said. “I am working and trying so hard to be self-reliant, but it is very difficult because I have eight mouths to feed, and I still have to send my children to school,” Trhas shared.

Despite the many challenges she faces, Trhas’ hard work and resilience have given her hope for a better future. She hopes to pursue training as a nursing care assistant. “I am passionate about learning because I didn’t get a proper education growing up. What will make me happy is seeing my children succeed with their education and start their jobs.”

Planned Giving

 

 

Investing in our future leaders: RefugePoint’s Life Skills Training Program

Investing in our future leaders: RefugePoint's Life Skills Training Program

RefugePoint’s Life Skills Training Program, part of our Urban Refugee Protection Program (URPP) in Nairobi, Kenya, teaches children and young adults critical life skills such as self-awareness, emotional intelligence, effective communication, decision-making, and goal-setting. These skills help youth to make informed decisions and tackle life challenges they may face. In the long run, life skills contribute to self-reliance by enabling young refugees to understand themselves and their potential, build networks with their peers, learn to utilize available resources to solve problems and contribute to the stability of their families and communities.

During the four-day training, young adults (both refugees and Kenyans) participate in interactive sessions, group chats, and role-playing exercises. Each year, RefugePoint reaches about 200 teens and young adults through the Life Skills Training Program.

“Life Skills Training provides a safe place for children to be seen and heard. Within this safe place, they discover their identities, learn new skills to cope with everyday challenges, and participate in activities that enhance their social connection with their peers,” Clotilda, RefugePoint’s Counseling Manager, shared about the program. 

RefugePoint’s most recent Life Skills Training, in May 2024, reached 30 young adults, who gathered at a local church. 

When asked about their experience in the training, many participants shared that they enjoyed learning life skills through interactive educational games and activities designed to provoke critical thinking. They also appreciated the opportunity to meet and interact with people from different cultures.

“I enjoyed learning about interpersonal relationships and healthy ways of initiating, maintaining, and ending relationships. When trying to resolve a conflict, I have learned that it is important to respond to, and not react to issues,” one participant shared. 

 “This training allowed us the opportunity to build our confidence while learning and practicing communication skills. I can now effectively use verbal and nonverbal communication,” another trainee added.

“This Life Skills training gave me the opportunity to view things from other people’s perspectives. Now, I understand the need to treat people with empathy,” an attendee shared.  

Want to learn more about our programs or get involved? Check out our website at https://refugepoint.org/resources/impact-reports/  and learn how we’re transforming the refugee response system.

Investing in our future leaders: RefugePoint's Life Skills Training Program

RefugePoint’s Life Skills Training Program, part of our Urban Refugee Protection Program (URPP) in Nairobi, Kenya, teaches children and young adults critical life skills such as self-awareness, emotional intelligence, effective communication, decision-making, and goal-setting. These skills help youth to make informed decisions and tackle life challenges they may face. In the long run, life skills contribute to self-reliance by enabling young refugees to understand themselves and their potential, build networks with their peers, learn to utilize available resources to solve problems and contribute to the stability of their families and communities.

During the four-day training, young adults (both refugees and Kenyans) participate in interactive sessions, group chats, and role-playing exercises. Each year, RefugePoint reaches about 200 teens and young adults through the Life Skills Training Program.

“Life Skills Training provides a safe place for children to be seen and heard. Within this safe place, they discover their identities, learn new skills to cope with everyday challenges, and participate in activities that enhance their social connection with their peers,” Clotilda, RefugePoint’s Counseling Manager, shared about the program. 

RefugePoint’s most recent Life Skills Training, in May 2024, reached 30 young adults, who gathered at a local church. 

When asked about their experience in the training, many participants shared that they enjoyed learning life skills through interactive educational games and activities designed to provoke critical thinking. They also appreciated the opportunity to meet and interact with people from different cultures.

“I enjoyed learning about interpersonal relationships and healthy ways of initiating, maintaining, and ending relationships. When trying to resolve a conflict, I have learned that it is important to respond to, and not react to issues,” one participant shared. 

 “This training allowed us the opportunity to build our confidence while learning and practicing communication skills. I can now effectively use verbal and nonverbal communication,” another trainee added.

“This Life Skills training gave me the opportunity to view things from other people’s perspectives. Now, I understand the need to treat people with empathy,” an attendee shared.  

Want to learn more about our programs or get involved? Check out our website at https://refugepoint.org/resources/impact-reports/  and learn how we’re transforming the refugee response system.

Ahmed*

Self-Reliance

Ahmed’s passion for helping others stems from his upbringing and remains a guiding principle in his life. “Helping others makes me happy,” Ahmed, a young father of four, shared with us during a visit to his shoe shop in Nairobi, Kenya. While studying engineering, Ahmed actively volunteered with the Red Cross, where he dedicated his time to raising awareness about first aid and engaging local communities in educational drama and theater. However, conflict and political unrest forced Ahmed to flee his country in 2013, leaving behind his wife.

When he arrived in Kenya, Ahmed encountered numerous challenges, including language barriers, unemployment, and economic hardship. Despite these obstacles, Ahmed did all he could to support his family’s needs. In 2015, after two years of separation, Ahmed was joyfully reunited with his wife.

In October 2022, Ahmed met a RefugePoint Community Navigator who referred his family to RefugePoint’s Urban Refugee Protection Program. At the time, Ahmed was juggling roles as a Madrassa (religious teacher), and a water vendor. After a thorough assessment, Ahmed and his family received vital stabilization support, including assistance with rent, food, and a business grant of Ksh 80,000 (approximately $600) in May 2023. 

Ahmed diligently saved his business profits and then launched a shoe business in a booming Eastleigh market. With the RefugePoint grant, Ahmed rented a stall and upgraded the quality of his merchandise. Ahmed now employs a fellow refugee in his store, extending opportunities to others in need.

“Self-reliance means being happy and having freedom. If your mind is healthy and not stressed, you can grow from small to big. If your family eats twice or thrice in a day, at least, you get happiness. Beyond that, self-reliance is about helping others, even if it is small. That is what I call self-reliance. I want to say I am proud of (myself). Nothing makes me happier than providing for myself independently,” Ahmed shared.

Looking ahead, Ahmed dreams of further expanding his enterprise by opening another store and continuing his journey as a beacon of hope and generosity in his community. “My hope for the future is to educate my children and help them succeed in life by giving them a quality education, the opportunity to live peacefully and to have freedom of movement, and the opportunity to expand my work (business) to a company of my own,” shared Ahmed. His story exemplifies the transformative power of compassion and resilience, inspiring others to lend a helping hand wherever possible.

Self-Reliance

Ahmed’s passion for helping others stems from his upbringing and remains a guiding principle in his life. “Helping others makes me happy,” Ahmed, a young father of four, shared with us during a visit to his shoe shop in Nairobi, Kenya. While studying engineering, Ahmed actively volunteered with the Red Cross, where he dedicated his time to raising awareness about first aid and engaging local communities in educational drama and theater. However, conflict and political unrest forced Ahmed to flee his country in 2013, leaving behind his wife.

When he arrived in Kenya, Ahmed encountered numerous challenges, including language barriers, unemployment, and economic hardship. Despite these obstacles, Ahmed did all he could to support his family’s needs. In 2015, after two years of separation, Ahmed was joyfully reunited with his wife.

In October 2022, Ahmed met a RefugePoint Community Navigator who referred his family to RefugePoint’s Urban Refugee Protection Program. At the time, Ahmed was juggling roles as a Madrassa (religious teacher), and a water vendor. After a thorough assessment, Ahmed and his family received vital stabilization support, including assistance with rent, food, and a business grant of Ksh 80,000 (approximately $600) in May 2023. 

Ahmed diligently saved his business profits and then launched a shoe business in a booming Eastleigh market. With the RefugePoint grant, Ahmed rented a stall and upgraded the quality of his merchandise. Ahmed now employs a fellow refugee in his store, extending opportunities to others in need.

“Self-reliance means being happy and having freedom. If your mind is healthy and not stressed, you can grow from small to big. If your family eats twice or thrice in a day, at least, you get happiness. Beyond that, self-reliance is about helping others, even if it is small. That is what I call self-reliance. I want to say I am proud of (myself). Nothing makes me happier than providing for myself independently,” Ahmed shared.

Looking ahead, Ahmed dreams of further expanding his enterprise by opening another store and continuing his journey as a beacon of hope and generosity in his community. “My hope for the future is to educate my children and help them succeed in life by giving them a quality education, the opportunity to live peacefully and to have freedom of movement, and the opportunity to expand my work (business) to a company of my own,” shared Ahmed. His story exemplifies the transformative power of compassion and resilience, inspiring others to lend a helping hand wherever possible.

This week at RefugePoint: UNHCR’s Global Consultations with NGOs

attendees of a conference

The responsibility for finding solutions for refugees doesn’t fall to just one sector, organization, or government. States, the United Nations High Commissioner for Refugees (UNHCR), academia, members of civil society, refugees, and non-governmental organizations (NGOs) all play important roles in identifying and pursuing solutions for refugees.

Every two years, UNHCR and NGOs meet in Geneva for UNHCR’s Global Consultations with NGOs. The Consultations bring together more than 500 representatives from local, national, and international NGOs and civil society organizations (CSOs), organizations led by displaced and stateless persons, and members of the senior leadership team of UNHCR. At the Consultations, representatives network, debate on global and regional themes, and explore collaborations on advocacy and operational issues.

The 2024 Global Consultations are happening this week (June 11-13) in Geneva. Four representatives from RefugePoint, including Martin Anderson (Chief of Policy and Practice), Patrick Guyer (Associate Director, Monitoring, Evaluation And Learning), Simar Singh (Chief Program Officer), will be participating and connecting with many of our key NGO and UNHCR partners.

Additionally, Simar Singh will be speaking on behalf of the Refugee Self-Reliance Initiative (RSRI) as part of a plenary session on solutions and inclusion. The session will aim to highlight the value that displaced and stateless people provide to the national economy and community. The session will also provide concrete examples of how to strengthen programming to enable inclusion, self-reliance, and their links to solutions.

RefugePoint is also co-hosting a side event, along with UNHCR, moderated by Marty Anderson, which will explore the important role that NGOs and refugee-led organizations (RLOs) play in improving access to complementary pathways, like family reunification and labor mobility. Marty also served on the Steering Committee for this year’s NGO Consultations.

The theme of this year’s Consultations, which is solutions, inclusion and gender equality, is especially relevant to RefugePoint’s work and mission. At their core, all of our efforts on self-reliance and resettlement and complementary pathways, are about fostering refugee inclusion and supporting refugee access to solutions.

 

attendees of a conference

The responsibility for finding solutions for refugees doesn’t fall to just one sector, organization, or government. States, the United Nations High Commissioner for Refugees (UNHCR), academia, members of civil society, refugees, and non-governmental organizations (NGOs) all play important roles in identifying and pursuing solutions for refugees.

Every two years, UNHCR and NGOs meet in Geneva for UNHCR’s Global Consultations with NGOs. The Consultations bring together more than 500 representatives from local, national, and international NGOs and civil society organizations (CSOs), organizations led by displaced and stateless persons, and members of the senior leadership team of UNHCR. At the Consultations, representatives network, debate on global and regional themes, and explore collaborations on advocacy and operational issues.

The 2024 Global Consultations are happening this week (June 11-13) in Geneva. Four representatives from RefugePoint, including Martin Anderson (Chief of Policy and Practice), Patrick Guyer (Associate Director, Monitoring, Evaluation And Learning), Simar Singh (Chief Program Officer), will be participating and connecting with many of our key NGO and UNHCR partners.

Additionally, Simar Singh will be speaking on behalf of the Refugee Self-Reliance Initiative (RSRI) as part of a plenary session on solutions and inclusion. The session will aim to highlight the value that displaced and stateless people provide to the national economy and community. The session will also provide concrete examples of how to strengthen programming to enable inclusion, self-reliance, and their links to solutions.

RefugePoint is also co-hosting a side event, along with UNHCR, moderated by Marty Anderson, which will explore the important role that NGOs and refugee-led organizations (RLOs) play in improving access to complementary pathways, like family reunification and labor mobility. Marty also served on the Steering Committee for this year’s NGO Consultations.

The theme of this year’s Consultations, which is solutions, inclusion and gender equality, is especially relevant to RefugePoint’s work and mission. At their core, all of our efforts on self-reliance and resettlement and complementary pathways, are about fostering refugee inclusion and supporting refugee access to solutions.

 

RefugePoint Solidifies Partnership with Government of Canada, Strengthening Global Efforts to Support Refugees

 

NOVA SCOTIA (June 6, 2024) – RefugePoint, a nonprofit organization that partners with refugees to access life-changing solutions, today announces its official registration in Canada, further solidifying its continued presence and joint partnership with the Canadian government. The organization, which has been operating in the U.S. since 2005, has been partnering with the Government of Canada for over 15 years to help refugees access legal pathways to safety in the country.

“This milestone marks a significant step forward in our mission to provide lasting solutions for the world’s most vulnerable refugees,” said Sasha Chanoff, RefugePoint founder and CEO. “With our new Canadian base, we can expand our reach and strengthen our partnerships with Canadian organizations and communities. This registration not only enhances our ability to mobilize resources and support but also reinforces our commitment to advocating for and protecting refugees globally. Together, we can create more opportunities for refugees to rebuild their lives in safety and dignity.”

For refugees who can’t remain safely where they are, RefugePoint helps to permanently resettle them to a safe, new country to rebuild their lives. RefugePoint and the Canadian government have executed a memorandum of understanding, which provides a framework for the organization to identify and refer refugees facing extreme vulnerabilities for resettlement to Canada. In any given year, as one of Canada’s trusted partners, RefugePoint submits around 100 refugees for resettlement consideration through its High Commission office in Nairobi.

RefugePoint believes that family unity, a fundamental human right, should be accessible to refugees no matter where they come from or where their families are located. Its staff members work in countries around the world to help separated families—including unaccompanied and separated children—to reunite in Canada and other countries. 

The organization’s labor mobility program is one of the first of its kind in the world—helping to match qualified refugees in Kenya with employers in Canada and then supporting them throughout the process of immigrating with their families. The project, Economic Mobility Pathways Pilot (EMPP), is funded in part by the Canadian government. As of April, 163 refugees have received job offers in Canada through the EMPP, resulting in 784 people (inclusive of job applicants and their families) securing a solution to their displacement through the program.

RefugePoint is a founding member of the Global Task Force on Labour Mobility, currently chaired by the Government of Canada, and participated in the launch of the task force in 2018, alongside Minister Sean Fraser and UNHCR’s High Commissioner for Refugees.

To celebrate the launch of its Canadian operations, RefugePoint hosted a screening and panel discussion of “Bahati” at the Canadian Museum of Immigration on June 5. The panel touched on refugee labor mobility issues and the innovative solutions Nova Scotia’s Department of Labour, Skills and Immigration are spearheading with RefugePoint. Attendees included RefugePoint Technical Advisor Bahati Maganjo; N.S. Department of Labour, Skills & Immigration Senior Executive Director Jennifer L’Esperance; and RefugePoint Resettlement and Complementary Pathways Coordinator Sylvia Kamencu.

“Nova Scotia is proud to be at the forefront of national efforts to open the door for refugees while bolstering the province’s economic growth,” said Hon. Jill Basler, Minister of Nova Scotia Department of Labour, Skills and Immigration. “Our work with organizations like RefugePoint allows us to attract and retain top talent for Nova Scotian employers in an innovative way that also gives refugees more opportunities to successfully settle in a new home.”

To learn more about RefugePoint or to donate to these initiatives, visit: https://www.refugepoint.ca/

 

About RefugePoint

RefugePoint, founded in 2005, is a nonprofit organization that seeks to expand access to lasting solutions for refugees, especially those facing vulnerabilities who are underserved by aid systems. For refugees who must remain in the country to which they have fled, RefugePoint helps them to reach stability and work towards self-reliance, so they can meet their own needs. For refugees who can’t go home and can’t safely stay in the country to which they have fled, RefugePoint helps them relocate to a safe, new country, through resettlement or other pathways to safety, like family reunification and labor mobility. RefugePoint helps refugees access these solutions using three tactics: direct services, field building, and systems change. Through this three-pronged approach, RefugePoint provides direct services to thousands of refugees each year, strengthens the capacity of other organizations to better serve refugees, and influences global policy and practice to transform refugee response systems.

Since its founding in 2005, RefugePoint has helped over 140,000 refugees access resettlement and other pathways to safety, and thousands more to achieve self-reliance and inclusion in their host communities. Learn more at refugepoint.org.

 

Media Contacts

Andrew Doucette

978-987-9493

adoucette@matternow.com

 

NOVA SCOTIA (June 6, 2024) – RefugePoint, a nonprofit organization that partners with refugees to access life-changing solutions, today announces its official registration in Canada, further solidifying its continued presence and joint partnership with the Canadian government. The organization, which has been operating in the U.S. since 2005, has been partnering with the Government of Canada for over 15 years to help refugees access legal pathways to safety in the country.

“This milestone marks a significant step forward in our mission to provide lasting solutions for the world’s most vulnerable refugees,” said Sasha Chanoff, RefugePoint founder and CEO. “With our new Canadian base, we can expand our reach and strengthen our partnerships with Canadian organizations and communities. This registration not only enhances our ability to mobilize resources and support but also reinforces our commitment to advocating for and protecting refugees globally. Together, we can create more opportunities for refugees to rebuild their lives in safety and dignity.”

For refugees who can’t remain safely where they are, RefugePoint helps to permanently resettle them to a safe, new country to rebuild their lives. RefugePoint and the Canadian government have executed a memorandum of understanding, which provides a framework for the organization to identify and refer refugees facing extreme vulnerabilities for resettlement to Canada. In any given year, as one of Canada’s trusted partners, RefugePoint submits around 100 refugees for resettlement consideration through its High Commission office in Nairobi.

RefugePoint believes that family unity, a fundamental human right, should be accessible to refugees no matter where they come from or where their families are located. Its staff members work in countries around the world to help separated families—including unaccompanied and separated children—to reunite in Canada and other countries. 

The organization’s labor mobility program is one of the first of its kind in the world—helping to match qualified refugees in Kenya with employers in Canada and then supporting them throughout the process of immigrating with their families. The project, Economic Mobility Pathways Pilot (EMPP), is funded in part by the Canadian government. As of April, 163 refugees have received job offers in Canada through the EMPP, resulting in 784 people (inclusive of job applicants and their families) securing a solution to their displacement through the program.

RefugePoint is a founding member of the Global Task Force on Labour Mobility, currently chaired by the Government of Canada, and participated in the launch of the task force in 2018, alongside Minister Sean Fraser and UNHCR’s High Commissioner for Refugees.

To celebrate the launch of its Canadian operations, RefugePoint hosted a screening and panel discussion of “Bahati” at the Canadian Museum of Immigration on June 5. The panel touched on refugee labor mobility issues and the innovative solutions Nova Scotia’s Department of Labour, Skills and Immigration are spearheading with RefugePoint. Attendees included RefugePoint Technical Advisor Bahati Maganjo; N.S. Department of Labour, Skills & Immigration Senior Executive Director Jennifer L’Esperance; and RefugePoint Resettlement and Complementary Pathways Coordinator Sylvia Kamencu.

“Nova Scotia is proud to be at the forefront of national efforts to open the door for refugees while bolstering the province’s economic growth,” said Hon. Jill Basler, Minister of Nova Scotia Department of Labour, Skills and Immigration. “Our work with organizations like RefugePoint allows us to attract and retain top talent for Nova Scotian employers in an innovative way that also gives refugees more opportunities to successfully settle in a new home.”

To learn more about RefugePoint or to donate to these initiatives, visit: https://www.refugepoint.ca/

 

About RefugePoint

RefugePoint, founded in 2005, is a nonprofit organization that seeks to expand access to lasting solutions for refugees, especially those facing vulnerabilities who are underserved by aid systems. For refugees who must remain in the country to which they have fled, RefugePoint helps them to reach stability and work towards self-reliance, so they can meet their own needs. For refugees who can’t go home and can’t safely stay in the country to which they have fled, RefugePoint helps them relocate to a safe, new country, through resettlement or other pathways to safety, like family reunification and labor mobility. RefugePoint helps refugees access these solutions using three tactics: direct services, field building, and systems change. Through this three-pronged approach, RefugePoint provides direct services to thousands of refugees each year, strengthens the capacity of other organizations to better serve refugees, and influences global policy and practice to transform refugee response systems.

Since its founding in 2005, RefugePoint has helped over 140,000 refugees access resettlement and other pathways to safety, and thousands more to achieve self-reliance and inclusion in their host communities. Learn more at refugepoint.org.

 

Media Contacts

Andrew Doucette

978-987-9493

adoucette@matternow.com

This week in Geneva: RefugePoint at the Consultations on Resettlement and Complementary Pathways (CRCP)

Speakers and attendees at the “Global Refugee Forum: Where to From Here” plenary session on the second day of the 2024 CRCP. ; The Consultations on Resettlement and Complementary Pathways (CRCP) (formerly the Annual Tripartite Consultations on Resettlement) bring together UNHCR, States, NGOs, refugees and other stakeholders to discuss and advance issues of common interest that relate to resettlement and complementary pathways for refugees. The CRCP allows for open and frank dialogue and strives to develop new and innovative ways to solve problems and combine resources to improve refugee resettlement, complementary pathways and integration in their new homes. In 2024, the CRCP is chaired by the Government of Australia,?represented by the Department of Home Affairs and co-chaired by the Refugee Council of Australia. The theme for this year is “Solutions In Action: Advancing the 2030 Roadmap”.

Today, more people have been forcibly displaced from their homes than ever before. Oftentimes, refugees are not able to return home for decades—20 years or longer. For refugees who can’t return home or safely remain in the country to which they’ve fled, it is crucial that they have access to resettlement and other legal pathways, like family reunification and labor mobility, to get to safety. 

This impacts millions of people—the UN Refugee Agency estimates that from 2019 to 2028, three million refugees will access relocation programs—one million through resettlement and two million through other pathways. Millions more need and qualify for access to these programs, which is why RefugePoint and our partners are working to expand resettlement and advance other pathways, including family reunification.

As countries open up legal pathways, it reduces the need for people to risk their lives on dangerous onward journeys, and creates opportunities for them to rebuild their lives in the US, Canada, and other countries, where refugees contribute to their new communities and add tremendous value.

This week, from June 4-7, NGOs, refugees, UNHCR, UN Member States, the private sector, academia and other stakeholders will gather in Geneva at the Consultations on Resettlement and Complementary Pathways (CRCP) to expand refugee resettlement and advance other durable migration pathways (also known as “complementary pathways”). The CRCP provides an opportunity to engage in “open and frank dialogue and strives to produce positive outcomes by forging collaborative approaches to global resettlement” and complementary pathways.

The theme of the CRCP this year is “Solutions in Action: Advancing the 2030 Roadmap.” This theme refers to UNHCR’s strategy to expand resettlement and advance complementary pathways for refugees, which is outlined in Third Country Solutions for Refugees: Roadmap 2030. This theme perfectly aligns with RefugePoint’s work.  We have long been a leading NGO in the identification of refugees in need of resettlement, and in recent years we have spearheaded efforts to create and grow new pathways, such as labor mobility and family reunification.

Marty Anderson (Chief of Policy and Practice), Jennifer Wilson (Director of Third Country Solutions), and Zack Gross (Associate Director of Deployment Programs), will represent RefugePoint at the CRCP. 

Marty had this to share about RefugePoint’s role at the CRCP: “The CRCP continues to be an important venue for RefugePoint. Working on resettlement, family reunification, and labor mobility, as we do, we’ve found that we have a unique and important message to share about how to build and grow complementary pathways programs in a way that truly supports and complements resettlement.”

 

Pictured Above: Martin Anderson, RefugePoint and Ayan Said, New Zealand Refugee Advisory Panel. Photo: UNHCR/Jose Cendon

 

Speakers and attendees at the “Global Refugee Forum: Where to From Here” plenary session on the second day of the 2024 CRCP. ; The Consultations on Resettlement and Complementary Pathways (CRCP) (formerly the Annual Tripartite Consultations on Resettlement) bring together UNHCR, States, NGOs, refugees and other stakeholders to discuss and advance issues of common interest that relate to resettlement and complementary pathways for refugees. The CRCP allows for open and frank dialogue and strives to develop new and innovative ways to solve problems and combine resources to improve refugee resettlement, complementary pathways and integration in their new homes. In 2024, the CRCP is chaired by the Government of Australia,?represented by the Department of Home Affairs and co-chaired by the Refugee Council of Australia. The theme for this year is “Solutions In Action: Advancing the 2030 Roadmap”.

Today, more people have been forcibly displaced from their homes than ever before. Oftentimes, refugees are not able to return home for decades—20 years or longer. For refugees who can’t return home or safely remain in the country to which they’ve fled, it is crucial that they have access to resettlement and other legal pathways, like family reunification and labor mobility, to get to safety. 

This impacts millions of people—the UN Refugee Agency estimates that from 2019 to 2028, three million refugees will access relocation programs—one million through resettlement and two million through other pathways. Millions more need and qualify for access to these programs, which is why RefugePoint and our partners are working to expand resettlement and advance other pathways, including family reunification.

As countries open up legal pathways, it reduces the need for people to risk their lives on dangerous onward journeys, and creates opportunities for them to rebuild their lives in the US, Canada, and other countries, where refugees contribute to their new communities and add tremendous value.

This week, from June 4-7, NGOs, refugees, UNHCR, UN Member States, the private sector, academia and other stakeholders will gather in Geneva at the Consultations on Resettlement and Complementary Pathways (CRCP) to expand refugee resettlement and advance other durable migration pathways (also known as “complementary pathways”). The CRCP provides an opportunity to engage in “open and frank dialogue and strives to produce positive outcomes by forging collaborative approaches to global resettlement” and complementary pathways.

The theme of the CRCP this year is “Solutions in Action: Advancing the 2030 Roadmap.” This theme refers to UNHCR’s strategy to expand resettlement and advance complementary pathways for refugees, which is outlined in Third Country Solutions for Refugees: Roadmap 2030. This theme perfectly aligns with RefugePoint’s work.  We have long been a leading NGO in the identification of refugees in need of resettlement, and in recent years we have spearheaded efforts to create and grow new pathways, such as labor mobility and family reunification.

Marty Anderson (Chief of Policy and Practice), Jennifer Wilson (Director of Third Country Solutions), and Zack Gross (Associate Director of Deployment Programs), will represent RefugePoint at the CRCP. 

Marty had this to share about RefugePoint’s role at the CRCP: “The CRCP continues to be an important venue for RefugePoint. Working on resettlement, family reunification, and labor mobility, as we do, we’ve found that we have a unique and important message to share about how to build and grow complementary pathways programs in a way that truly supports and complements resettlement.”

 

Pictured Above: Martin Anderson, RefugePoint and Ayan Said, New Zealand Refugee Advisory Panel. Photo: UNHCR/Jose Cendon

 

The Transformative Power of Counseling Services for Refugees

Self Reliance - Urban Refugee Protection

by Nicholas Mbata, James Nanzala Nyangule, Jacinta Mutie, Patrick Guyer

After a few months of group and individual mental health counseling,  Philippe*, a refugee from the Democratic Republic of Congo (DRC) began to notice a decline in his symptoms of depression, stress and anxiety. Philippe, a young single father, was forced to flee his home due to violence and sought protection in Kenya. 

Fleeing his home and building a new life in Kenya presented Philippe with countless challenges. Even in Kenya, with his worst security fears behind him, the rigors of work in the construction sector,struggles with the cost of living, and health issues added to the heavy memories he brought with him from fleeing the DRC. 

All this took a toll on Philippe’s mental health. Seeking help from RefugePoint, Philippe was invited to join a refugee support group, followed by individual counseling. Through support from counselors and other refugees, Philippe found a sense of community and learned about self-awareness and strategies to help him cope with—and even reduce—the symptoms he struggles with.

Philippe is just one of 432 refugees who sought counseling support from RefugePoint starting in 2022 through our office in Nairobi, Kenya. Despite the heavy burden of symptoms of trauma, depression and anxiety that many refugees struggle with, evidence from RefugePoint’s Mental Health and Psychosocial Support (MHPSS) program shows that counseling can help many of them move toward symptom alleviation and a better quality of life. This article showcases RefugePoint’s counseling work and recent evidence about what can change for refugees who participate in these services.

 

Invisible scars

According to the WHO, around one in eight people live with a mental health condition. Among refugees like Philippe, the prevalence is almost certainly higher, as the flight from a home country and the hardships of navigating life in a new country adds incredible strain and hardship for many. 

Among refugees in Nairobi served by RefugePoint, symptoms of anxiety, depression and post-traumatic stress are common. Other issues that bring clients to counseling at RefugePoint include grief, parenting, family conflicts, financial stress, and medical issues.

RefugePoint takes a trauma-informed approach to working with refugees on their mental health challenges. A trauma-informed approach recognizes the widespread impact of trauma and potential paths to recovery, screens clients for symptoms of trauma, and integrates knowledge of trauma into counseling services.

Our counselors offer one-on-one counseling to individuals, spouses, families and children. For clients with symptoms of depression or trauma, we offer therapy groups that last for twelve sessions. For others who face a mix of challenges, support groups offer a chance to build connections, strengthen peaceful coexistence and learn about healthy coping skills. Teenagers and young adults benefit from life skills training designed to build and strengthen their interpersonal and problem-solving skills.

 

Counseling and reducing symptoms of mental health challenges

Our team was curious to know: how do the counseling services we offer impact the mental health symptoms refugees struggle with? To find answers, we analyzed data from four different assessment tools that our Counseling team used with refugee clients at the start and end of their counseling sessions for those who started receiving services in 2022. 

The tools included:

  • The Tree of Self-Awareness for clients in support groups
  • The Patient Health Questionnaire (PHQ-9), an assessment of depression symptoms used with clients in group therapy
  • The Post Traumatic Stress Disorder (PTSD) Checklist, an assessment of traumatic stress symptoms, also used with clients in group therapy
  • The Individual Intake form for individual counseling clients, including crisis counseling

Our analysis of assessment data showed that most clients assessed using the Tree of Self-Awareness, PHQ-9, and PTSD Checklist showed improvements in symptoms (74%, 80%, and 82%, respectively) meaning at least a marginal lessening of symptoms compared to their score at intake. 

In contrast, most clients (63%) assessed using the Individual Intake forms reported increased severity of symptoms at exit compared to intake. The figure below summarizes these findings:

 

The Transformative Power of Counseling Services for Refugees

The number of clients assessed varied per tool. Roughly 100 clients were assessed with the Individual Intake form and the Tree of Self-Awareness, and fewer than 40 clients assessed for the PHQ-9 and PTSD Checklist respectively. 

Different clients were assessed using different tools, depending on the type of services they received. We carefully compared changes in the data using statistical tests to ensure that changes over time in the scores for all four tools were statistically significant, at standard levels (p  < 0.05). These details are summarized in the table below:

The Transformative Power of Counseling Services for Refugees

We also probed the data to explore the demographics of the refugees who provided these data. Across all four tools, a consistent majority (between 54% and 76%) of clients were female, followed by males (between 21% and 46%), and a smaller percentage identifying as non-binary (1% to 3%). The DRC was the most common country of origin, and adults aged 25 and above were the predominant age-group seeking counseling services.

 

Continuously improving our services and assessments

Trauma-informed counseling, support groups and group therapy can be a critical step along the path to recovery and self-reliance for refugees like Philippe. This analysis shows that most clients made gains in reducing symptoms of trauma and depression over time while engaged in support groups and group therapy offered by RefugePoint. 

The Individual Intake Form, used for clients receiving individual counseling services, however shows an opposite trend, in which a majority of clients reported greater severity of symptoms at the end of counseling than they did at the outset. 

An important caveat is that these assessments capture symptoms, and not diagnoses, of mental health conditions, which may be multiple and overlapping for some refugees. “Improvement” can also be subjective: reduced symptoms could speak to an improved state but may actually accompany an increase in illness for some cases. The trajectory of mental illness can also be unpredictable and non-linear, and a reduction in symptoms may be influenced by many factors in addition to counseling services received.

Still, it is encouraging to see that most refugees participating in support groups and group therapy report a reduction in symptoms over time. These results will help us further tailor our MHPSS offerings for the diverse refugee community we serve in Nairobi. 

The less positive results on the Individual Intake form prompt some reflection. While this may seem to be an outlier, refugees receiving individual counseling are a different group than those in group sessions, with different challenges and needs. We will take a closer look at the validity and reliability of the Individual Intake assessment to ensure that it is consistently measuring what it is designed to measure.

We will also dig further into all four assessments to ensure that they work equally well across the languages spoken by refugees and staff in Nairobi. Whereas most clients completed the assessments in Kiswahili, some needed the help of an interpreter to complete the assessment in their first language(s). The language in which an assessment is done can influence the performance of the assessment and the result it produces. Hence, we plan to include the client’s language of assessment in all our assessment records to inform future analysis and validation of the tools. 

Lastly, we will ensure that the voices of refugees come through clearly in these assessments, recognizing the importance of storied, qualitative data, by adding in open-ended prompts for feedback and comments in their own words in all assessments.

 

*name changed to protect confidentiality

Cover: James Nanzala Nyangule, a RefugePoint Mental Health Counselor, leads a men’s group therapy session in Nairobi, Kenya (Photo: Jessica Masibo, RefugePoint)

 

 

Self Reliance - Urban Refugee Protection

by Nicholas Mbata, James Nanzala Nyangule, Jacinta Mutie, Patrick Guyer

After a few months of group and individual mental health counseling,  Philippe*, a refugee from the Democratic Republic of Congo (DRC) began to notice a decline in his symptoms of depression, stress and anxiety. Philippe, a young single father, was forced to flee his home due to violence and sought protection in Kenya. 

Fleeing his home and building a new life in Kenya presented Philippe with countless challenges. Even in Kenya, with his worst security fears behind him, the rigors of work in the construction sector,struggles with the cost of living, and health issues added to the heavy memories he brought with him from fleeing the DRC. 

All this took a toll on Philippe’s mental health. Seeking help from RefugePoint, Philippe was invited to join a refugee support group, followed by individual counseling. Through support from counselors and other refugees, Philippe found a sense of community and learned about self-awareness and strategies to help him cope with—and even reduce—the symptoms he struggles with.

Philippe is just one of 432 refugees who sought counseling support from RefugePoint starting in 2022 through our office in Nairobi, Kenya. Despite the heavy burden of symptoms of trauma, depression and anxiety that many refugees struggle with, evidence from RefugePoint’s Mental Health and Psychosocial Support (MHPSS) program shows that counseling can help many of them move toward symptom alleviation and a better quality of life. This article showcases RefugePoint’s counseling work and recent evidence about what can change for refugees who participate in these services.

 

Invisible scars

According to the WHO, around one in eight people live with a mental health condition. Among refugees like Philippe, the prevalence is almost certainly higher, as the flight from a home country and the hardships of navigating life in a new country adds incredible strain and hardship for many. 

Among refugees in Nairobi served by RefugePoint, symptoms of anxiety, depression and post-traumatic stress are common. Other issues that bring clients to counseling at RefugePoint include grief, parenting, family conflicts, financial stress, and medical issues.

RefugePoint takes a trauma-informed approach to working with refugees on their mental health challenges. A trauma-informed approach recognizes the widespread impact of trauma and potential paths to recovery, screens clients for symptoms of trauma, and integrates knowledge of trauma into counseling services.

Our counselors offer one-on-one counseling to individuals, spouses, families and children. For clients with symptoms of depression or trauma, we offer therapy groups that last for twelve sessions. For others who face a mix of challenges, support groups offer a chance to build connections, strengthen peaceful coexistence and learn about healthy coping skills. Teenagers and young adults benefit from life skills training designed to build and strengthen their interpersonal and problem-solving skills.

 

Counseling and reducing symptoms of mental health challenges

Our team was curious to know: how do the counseling services we offer impact the mental health symptoms refugees struggle with? To find answers, we analyzed data from four different assessment tools that our Counseling team used with refugee clients at the start and end of their counseling sessions for those who started receiving services in 2022. 

The tools included:

  • The Tree of Self-Awareness for clients in support groups
  • The Patient Health Questionnaire (PHQ-9), an assessment of depression symptoms used with clients in group therapy
  • The Post Traumatic Stress Disorder (PTSD) Checklist, an assessment of traumatic stress symptoms, also used with clients in group therapy
  • The Individual Intake form for individual counseling clients, including crisis counseling

Our analysis of assessment data showed that most clients assessed using the Tree of Self-Awareness, PHQ-9, and PTSD Checklist showed improvements in symptoms (74%, 80%, and 82%, respectively) meaning at least a marginal lessening of symptoms compared to their score at intake. 

In contrast, most clients (63%) assessed using the Individual Intake forms reported increased severity of symptoms at exit compared to intake. The figure below summarizes these findings:

 

The Transformative Power of Counseling Services for Refugees

The number of clients assessed varied per tool. Roughly 100 clients were assessed with the Individual Intake form and the Tree of Self-Awareness, and fewer than 40 clients assessed for the PHQ-9 and PTSD Checklist respectively. 

Different clients were assessed using different tools, depending on the type of services they received. We carefully compared changes in the data using statistical tests to ensure that changes over time in the scores for all four tools were statistically significant, at standard levels (p  < 0.05). These details are summarized in the table below:

The Transformative Power of Counseling Services for Refugees

We also probed the data to explore the demographics of the refugees who provided these data. Across all four tools, a consistent majority (between 54% and 76%) of clients were female, followed by males (between 21% and 46%), and a smaller percentage identifying as non-binary (1% to 3%). The DRC was the most common country of origin, and adults aged 25 and above were the predominant age-group seeking counseling services.

 

Continuously improving our services and assessments

Trauma-informed counseling, support groups and group therapy can be a critical step along the path to recovery and self-reliance for refugees like Philippe. This analysis shows that most clients made gains in reducing symptoms of trauma and depression over time while engaged in support groups and group therapy offered by RefugePoint. 

The Individual Intake Form, used for clients receiving individual counseling services, however shows an opposite trend, in which a majority of clients reported greater severity of symptoms at the end of counseling than they did at the outset. 

An important caveat is that these assessments capture symptoms, and not diagnoses, of mental health conditions, which may be multiple and overlapping for some refugees. “Improvement” can also be subjective: reduced symptoms could speak to an improved state but may actually accompany an increase in illness for some cases. The trajectory of mental illness can also be unpredictable and non-linear, and a reduction in symptoms may be influenced by many factors in addition to counseling services received.

Still, it is encouraging to see that most refugees participating in support groups and group therapy report a reduction in symptoms over time. These results will help us further tailor our MHPSS offerings for the diverse refugee community we serve in Nairobi. 

The less positive results on the Individual Intake form prompt some reflection. While this may seem to be an outlier, refugees receiving individual counseling are a different group than those in group sessions, with different challenges and needs. We will take a closer look at the validity and reliability of the Individual Intake assessment to ensure that it is consistently measuring what it is designed to measure.

We will also dig further into all four assessments to ensure that they work equally well across the languages spoken by refugees and staff in Nairobi. Whereas most clients completed the assessments in Kiswahili, some needed the help of an interpreter to complete the assessment in their first language(s). The language in which an assessment is done can influence the performance of the assessment and the result it produces. Hence, we plan to include the client’s language of assessment in all our assessment records to inform future analysis and validation of the tools. 

Lastly, we will ensure that the voices of refugees come through clearly in these assessments, recognizing the importance of storied, qualitative data, by adding in open-ended prompts for feedback and comments in their own words in all assessments.

 

*name changed to protect confidentiality

Cover: James Nanzala Nyangule, a RefugePoint Mental Health Counselor, leads a men’s group therapy session in Nairobi, Kenya (Photo: Jessica Masibo, RefugePoint)

 

 

RefugePoint’s
20th Anniversary Gala

Join us at RefugePoint’s 20th Anniversary Gala on Tuesday, October 14. Tickets are now on sale!

More Information