Are you a refugee in need of support? Get Help Here

Close Alert

RefugePoint

Who Helps Refugees? 4 Organizations Making an Impact

Resettlement meeting

In a world where more than 120 million people have been forcibly displaced due to conflict, persecution, and human rights violations, many organizations are working tirelessly to help refugees by providing aid and support. It can be difficult to determine who helps refugees effectively and which organizations are doing the most for refugees and displaced people around the world. As a refugee-serving nonprofit that values collaboration, RefugePoint partners with other organizations—some of whom are on this list—across many of our programs. We’ve rounded up five organizations that support refugees in meaningful and unique ways.

 

Related: See RefugePoint’s place in the diverse field of refugee response

 

1. RefugePoint

Unlike organizations focusing solely on emergency relief, RefugePoint partners with refugees to find lasting solutions. Through our self-reliance program, we help refugees reach stability, build social and economic capital, and engage in dignified livelihoods in the countries to which they have fled so they can meet their own essential needs as an important step towards integration or other solutions. We also help refugees around the world permanently relocate to safe, new countries to rebuild their lives, either via resettlement or other pathways to safety such as family reunification and labor mobility

Our innovative strategies have directly impacted the lives of over 180,000 refugees, making RefugePoint a top choice for those seeking to support refugees in meaningful ways.

 

Black couple at the airport baggage claimWatch: A refugee mother and son reunite after 7 years apart

 

2. International Refugee Assistance Project (IRAP)

The International Refugee Assistance Project (IRAP) helps refugees by focusing on providing legal aid to refugees and displaced persons and improving refugee laws and policies. IRAP’s team of lawyers and advocates work to secure safe passage, legal status, and resettlement for refugees facing legal obstacles. Their mission is to ensure that refugees receive the protection and legal rights they deserve, making a profound impact on their safety and future. Using the knowledge gained from working directly with refugees, IRAP advocates for systemic improvements and initiates precedent-setting litigation to challenge refugee rights violations.

RefugePoint works hand-in-hand with IRAP, HIAS (below), UNHCR, and the U.S. Department of State to expand access to resettlement for refugees in precarious situations around the world.

 

3. HIAS

HIAS, founded in 1903, is an organization dedicated to creating a world where refugees find welcome, safety, and opportunity. With offices throughout the world, they help refugees by offering a range of services including legal protection, resettlement, economic inclusion, and integration programs. HIAS is a strong and influential voice in advocating for the rights of refugees and asylum seekers in the U.S. and globally. HIAS’s longstanding commitment to supporting refugees underscores their value in the world of refugee response. 

HIAS and RefugePoint have long collaborated on expanding the role of NGOs in identifying and referring refugees for resettlement. As both organizations have offices in Nairobi, HIAS and RefugePoint collaborate closely on refugee solutions in Kenya. 

 

4. Youth Voices Community (YVC)

One of the most effective ways to help refugees is by empowering refugees themselves to tell us what they need and how best to serve them. Refugee-Led Organizations (RLOs) are one powerful tool for helping refugees because they are the most integrated within refugee communities and able to provide on-the-ground support in a way that Global North-led organizations cannot.  Youth Voices Community (YVC) is an RLO based in Nairobi, Kenya, that aims to build awareness of the experiences of refugee children and young adults while also developing their self-reliance. YVC’s mission is to give a voice to refugee and local youths experiencing vulnerabilities by helping them share their stories, building their capacity to thrive, and engaging in advocacy.

In a program funded by RefugePoint, YVC rolled out an Entrepreneurship & Financial Skills Training program aimed to empower women refugees in Nairobi with essential skills to establish and manage businesses successfully. YVC selected 30 women aged 18-35 with basic tailoring skills and proficiency in reading and writing who were taken through comprehensive entrepreneurship training. Upon completion of the training, the women were each issued a sewing machine to help them begin their income journey. The women report that receiving entrepreneurship training and the sewing machine has brought them a step closer to attaining self-reliance. YVC continues to offer business mentorship and monitoring to this cohort.

 

Members of RefugePoint, Youth Voices Community, and graduates of the first tailoring program pose with one of the sewing machines awarded to the graduates.

 

Ways to Help Refugees

Organizations like RefugePoint, IRAP, HIAS, Community Sponsorship Hub, and Youth Voices Community each play a unique and crucial role in helping refugees. These organizations are each making a tangible impact on the lives of refugees, and through collaboration, the impact multiplies. By supporting them, you can contribute to the global effort to provide safety, hope, and opportunities for refugees.

*Author’s note: Brief descriptions of these organizations cannot wholly encompass the breadth of programs and services that are offered. We’ve linked to each org’s website and encourage you to visit each page to learn more.

 

By Alison Pappavaselio, RefugePoint

Cover photo: A RefugePoint Expert walks with refugee clients in Rwanda. Chris Jensen, RefugePoint

 

Resettlement meeting

In a world where more than 120 million people have been forcibly displaced due to conflict, persecution, and human rights violations, many organizations are working tirelessly to help refugees by providing aid and support. It can be difficult to determine who helps refugees effectively and which organizations are doing the most for refugees and displaced people around the world. As a refugee-serving nonprofit that values collaboration, RefugePoint partners with other organizations—some of whom are on this list—across many of our programs. We’ve rounded up five organizations that support refugees in meaningful and unique ways.

 

Related: See RefugePoint’s place in the diverse field of refugee response

 

1. RefugePoint

Unlike organizations focusing solely on emergency relief, RefugePoint partners with refugees to find lasting solutions. Through our self-reliance program, we help refugees reach stability, build social and economic capital, and engage in dignified livelihoods in the countries to which they have fled so they can meet their own essential needs as an important step towards integration or other solutions. We also help refugees around the world permanently relocate to safe, new countries to rebuild their lives, either via resettlement or other pathways to safety such as family reunification and labor mobility

Our innovative strategies have directly impacted the lives of over 180,000 refugees, making RefugePoint a top choice for those seeking to support refugees in meaningful ways.

 

Black couple at the airport baggage claimWatch: A refugee mother and son reunite after 7 years apart

 

2. International Refugee Assistance Project (IRAP)

The International Refugee Assistance Project (IRAP) helps refugees by focusing on providing legal aid to refugees and displaced persons and improving refugee laws and policies. IRAP’s team of lawyers and advocates work to secure safe passage, legal status, and resettlement for refugees facing legal obstacles. Their mission is to ensure that refugees receive the protection and legal rights they deserve, making a profound impact on their safety and future. Using the knowledge gained from working directly with refugees, IRAP advocates for systemic improvements and initiates precedent-setting litigation to challenge refugee rights violations.

RefugePoint works hand-in-hand with IRAP, HIAS (below), UNHCR, and the U.S. Department of State to expand access to resettlement for refugees in precarious situations around the world.

 

3. HIAS

HIAS, founded in 1903, is an organization dedicated to creating a world where refugees find welcome, safety, and opportunity. With offices throughout the world, they help refugees by offering a range of services including legal protection, resettlement, economic inclusion, and integration programs. HIAS is a strong and influential voice in advocating for the rights of refugees and asylum seekers in the U.S. and globally. HIAS’s longstanding commitment to supporting refugees underscores their value in the world of refugee response. 

HIAS and RefugePoint have long collaborated on expanding the role of NGOs in identifying and referring refugees for resettlement. As both organizations have offices in Nairobi, HIAS and RefugePoint collaborate closely on refugee solutions in Kenya. 

 

4. Youth Voices Community (YVC)

One of the most effective ways to help refugees is by empowering refugees themselves to tell us what they need and how best to serve them. Refugee-Led Organizations (RLOs) are one powerful tool for helping refugees because they are the most integrated within refugee communities and able to provide on-the-ground support in a way that Global North-led organizations cannot.  Youth Voices Community (YVC) is an RLO based in Nairobi, Kenya, that aims to build awareness of the experiences of refugee children and young adults while also developing their self-reliance. YVC’s mission is to give a voice to refugee and local youths experiencing vulnerabilities by helping them share their stories, building their capacity to thrive, and engaging in advocacy.

In a program funded by RefugePoint, YVC rolled out an Entrepreneurship & Financial Skills Training program aimed to empower women refugees in Nairobi with essential skills to establish and manage businesses successfully. YVC selected 30 women aged 18-35 with basic tailoring skills and proficiency in reading and writing who were taken through comprehensive entrepreneurship training. Upon completion of the training, the women were each issued a sewing machine to help them begin their income journey. The women report that receiving entrepreneurship training and the sewing machine has brought them a step closer to attaining self-reliance. YVC continues to offer business mentorship and monitoring to this cohort.

 

Members of RefugePoint, Youth Voices Community, and graduates of the first tailoring program pose with one of the sewing machines awarded to the graduates.

 

Ways to Help Refugees

Organizations like RefugePoint, IRAP, HIAS, Community Sponsorship Hub, and Youth Voices Community each play a unique and crucial role in helping refugees. These organizations are each making a tangible impact on the lives of refugees, and through collaboration, the impact multiplies. By supporting them, you can contribute to the global effort to provide safety, hope, and opportunities for refugees.

*Author’s note: Brief descriptions of these organizations cannot wholly encompass the breadth of programs and services that are offered. We’ve linked to each org’s website and encourage you to visit each page to learn more.

 

By Alison Pappavaselio, RefugePoint

Cover photo: A RefugePoint Expert walks with refugee clients in Rwanda. Chris Jensen, RefugePoint

 

Refugee Self-Reliance is Now More Essential than Ever

With drastic reductions in refugee resettlement and humanitarian aid happening in the U.S. and worldwide, people who have been forced to flee their homes are suddenly faced with even more desperate circumstances. In a world where the number of forcibly displaced people continues to grow while resettlement opportunities are becoming more scarce, it is crucial that refugees have access to other long-term solutions, such as self-reliance. 

Self-reliance programming empowers refugees to establish sustainable livelihoods, meet their own essential needs, and rebuild their lives in their new communities. Unlike short-term emergency aid, self-reliance approaches focus on opening up opportunities for refugees to use their skills and strengths to take care of their families and contribute to the communities they live in. While traditional humanitarian systems work to provide emergency relief, RefugePoint has been developing and scaling self-reliance for refugees for almost 20 years.

 

The Impact of Reduced Resettlement on Refugees

Between 2016 and 2020, the Trump Administration made sudden and drastic cuts to refugee resettlement programs in the United States. Under that administration, the refugee admissions ceiling dropped to its lowest in American history. Since President Trump took office again in January 2025, we’ve seen even more drastic cutbacks. The termination of support services in the U.S., coupled with the cessation of overseas processing and the cancellation of all refugee travel, has resulted in significant hardship. More than 30,000 refugees who arrived in the U.S. in the months leading up to the Trump Administration have lost access to essential services. Tens of thousands more remain in limbo overseas.

But the U.S. isn’t alone: worldwide, countries that formerly welcomed refugees and asylum seekers with open arms are beginning to close their borders and enact more stringent policies. With this reduction in resettlement opportunities, refugees who may have hoped for a fresh start through resettlement are often left in overcrowded refugee camps or in urban areas with limited resources.

 

Related: What is the difference between a refugee and an asylum seeker?

 

Refugee Self-Reliance Programs Make a Difference

Self-reliance programs offer refugees pathways to independence and stability by holistically addressing essential needs such as livelihood development, education, health and nutrition, and financial empowerment. Through these initiatives, refugees gain the skills and resources to build a future for themselves and their families in their host communities. 

At RefugePoint, we view our relationships with refugee clients as partnerships. RefugePoint’s Urban Refugee Protection Program (URPP), located in Nairobi, Kenya, has helped over 8,000 refugee clients and their families achieve self-reliance so far.  The URPP uses a “runway” approach to self-reliance, first offering stabilizing services such as food, medical, psychosocial, and rent support, followed by business and financial education that allows refugees to thrive independently.

 

The Self-Reliance Runway approach to self-reliance first offers stabilizing services such as food, medical, psychosocial, and rent support, followed by business and financial education that allows refugees to thrive independently.

 

Beyond economic support, self-reliance programs like RefugePoint’s URPP also focus on the well-being of refugees, promoting resilience and dignity in situations where traditional support systems are scarce. By equipping refugees with the tools to support themselves, these programs help alleviate some of the challenges they face in host countries, ultimately fostering stability and security.

 

Related: Rosemary is working toward self-reliance with the help of her hair salon in Nairobi, Kenya

 

Why Self-Reliance Programs Matter More than Ever

Self-reliance is more than just an option for many refugees—it’s a necessity. Without many viable options for resettlement or safe and voluntary return to their home countries, alongside dramatic cuts to life-saving humanitarian assistance, refugees need opportunities to secure their futures where they currently reside. Self-reliance programs provide a practical pathway for achieving this goal, offering a dignified alternative to dependency and paving the way for resilience and growth.

RefugePoint’s URPP helps refugees become active members of their communities and pursue a sustainable future. The Refugee Self-Reliance Initiative (RSRI), co-created by RefugePoint and the Women’s Refugee Commission and housed under RefugePoint, is another organization that champions refugee self-reliance. The RSRI and its partners have reached over 2 million refugees around the world with self-reliance programming.  As we face an uncertain future, self-reliance has never been more crucial in addressing the growing needs of displaced communities.

 

Help Empower Refugees Through Self-Reliance Programs

By supporting RefugePoint’s self-reliance programs, you help empower vulnerable refugees to build independent, stable lives. Join us to ensure that refugees have the tools they need to navigate an uncertain future. Together, we can make a lasting difference.

 

With drastic reductions in refugee resettlement and humanitarian aid happening in the U.S. and worldwide, people who have been forced to flee their homes are suddenly faced with even more desperate circumstances. In a world where the number of forcibly displaced people continues to grow while resettlement opportunities are becoming more scarce, it is crucial that refugees have access to other long-term solutions, such as self-reliance. 

Self-reliance programming empowers refugees to establish sustainable livelihoods, meet their own essential needs, and rebuild their lives in their new communities. Unlike short-term emergency aid, self-reliance approaches focus on opening up opportunities for refugees to use their skills and strengths to take care of their families and contribute to the communities they live in. While traditional humanitarian systems work to provide emergency relief, RefugePoint has been developing and scaling self-reliance for refugees for almost 20 years.

 

The Impact of Reduced Resettlement on Refugees

Between 2016 and 2020, the Trump Administration made sudden and drastic cuts to refugee resettlement programs in the United States. Under that administration, the refugee admissions ceiling dropped to its lowest in American history. Since President Trump took office again in January 2025, we’ve seen even more drastic cutbacks. The termination of support services in the U.S., coupled with the cessation of overseas processing and the cancellation of all refugee travel, has resulted in significant hardship. More than 30,000 refugees who arrived in the U.S. in the months leading up to the Trump Administration have lost access to essential services. Tens of thousands more remain in limbo overseas.

But the U.S. isn’t alone: worldwide, countries that formerly welcomed refugees and asylum seekers with open arms are beginning to close their borders and enact more stringent policies. With this reduction in resettlement opportunities, refugees who may have hoped for a fresh start through resettlement are often left in overcrowded refugee camps or in urban areas with limited resources.

 

Related: What is the difference between a refugee and an asylum seeker?

 

Refugee Self-Reliance Programs Make a Difference

Self-reliance programs offer refugees pathways to independence and stability by holistically addressing essential needs such as livelihood development, education, health and nutrition, and financial empowerment. Through these initiatives, refugees gain the skills and resources to build a future for themselves and their families in their host communities. 

At RefugePoint, we view our relationships with refugee clients as partnerships. RefugePoint’s Urban Refugee Protection Program (URPP), located in Nairobi, Kenya, has helped over 8,000 refugee clients and their families achieve self-reliance so far.  The URPP uses a “runway” approach to self-reliance, first offering stabilizing services such as food, medical, psychosocial, and rent support, followed by business and financial education that allows refugees to thrive independently.

 

The Self-Reliance Runway approach to self-reliance first offers stabilizing services such as food, medical, psychosocial, and rent support, followed by business and financial education that allows refugees to thrive independently.

 

Beyond economic support, self-reliance programs like RefugePoint’s URPP also focus on the well-being of refugees, promoting resilience and dignity in situations where traditional support systems are scarce. By equipping refugees with the tools to support themselves, these programs help alleviate some of the challenges they face in host countries, ultimately fostering stability and security.

 

Related: Rosemary is working toward self-reliance with the help of her hair salon in Nairobi, Kenya

 

Why Self-Reliance Programs Matter More than Ever

Self-reliance is more than just an option for many refugees—it’s a necessity. Without many viable options for resettlement or safe and voluntary return to their home countries, alongside dramatic cuts to life-saving humanitarian assistance, refugees need opportunities to secure their futures where they currently reside. Self-reliance programs provide a practical pathway for achieving this goal, offering a dignified alternative to dependency and paving the way for resilience and growth.

RefugePoint’s URPP helps refugees become active members of their communities and pursue a sustainable future. The Refugee Self-Reliance Initiative (RSRI), co-created by RefugePoint and the Women’s Refugee Commission and housed under RefugePoint, is another organization that champions refugee self-reliance. The RSRI and its partners have reached over 2 million refugees around the world with self-reliance programming.  As we face an uncertain future, self-reliance has never been more crucial in addressing the growing needs of displaced communities.

 

Help Empower Refugees Through Self-Reliance Programs

By supporting RefugePoint’s self-reliance programs, you help empower vulnerable refugees to build independent, stable lives. Join us to ensure that refugees have the tools they need to navigate an uncertain future. Together, we can make a lasting difference.

 

Wang

I have lived in Kakuma for 22 years. My family fled from South Sudan in 2002 due to the civil war and sought safety in Kenya. I think I was four years old. At Kakuma, we were provided security, which we never had back home. Life there [South Sudan] wasn’t easy because we depended solely on cow milk as a source of food and livelihood. We moved from one place to another in search of green pastures for the animals. We never had a specific place that we called home. We were nomads. On the day war broke out, the cattle camp that we were in got attacked, and it was really saddening because so many people lost their lives. And you know, being so young and seeing blood all over the place wasn’t something easy to cope with. It was really tough; we had to run for safety. My dad had to remain behind in order to protect us, and mom ran with us until we came to the Kenyan border.

When we arrived at the border, we were taken to the refugee camp where we’ve lived ever since. My siblings and I also went to school in the camp. Back home, we don’t have the kind of institutions or educational facilities that can facilitate that kind of learning. The education system is so low, and insecurity is a big issue; anytime, you might find yourself running for your life. You could be coming from school, and people start fighting, and you will be risking your life. So, I chose to study here [in Kenya] because the education system is perfect. And yeah, it has sharpened me to who I am today.

After completing high school, I studied for a diploma in social work for three years. I wanted to pursue a career in social work to help society in case of any required medical assistance. Back home, we encounter natural disasters like floods. The first people to reach out are usually social workers and medical personnel. That’s why I had to venture into social work. After completing my diploma, I got a job as a special needs care assistant for two years. I’m proud of my work with those who need special care, as people don’t take the responsibility to care for them. Working in this field has also given me insight into working in the healthcare sector.

In 2021, I heard about the Economic Labor Mobility Program (EMPP) through some friends and colleagues. I read the advert, did some research on the program, and decided to apply. It has been a long time since then, but it is worth waiting for.

When I got the call that my application to work as a continuing care assistant in Canada had been successful, I was happy. This was a new adventure.

I am going to a new place to start a new life. However, my flight was canceled at the last minute, and our travel was postponed, which saddened me. Still, I knew things would fall into place. In November 2024, we received news that our flight had been booked and were scheduled to depart soon. I was happy. Finally, it is becoming a reality. It sounded like a dream, but I can say it is becoming a reality soon.

When I get there [Canada], I have to work hard. I believe this opportunity will change my life, the fact that I will be able to work when I go to Canada and I will have an opportunity to go to school. When the opportunity presents itself, I will venture into something and play a big role in the healthcare system; I believe I will do it. I’m leaving the entire family behind, so if there is a way I can support them and bring them over, then I will be happy.

Wang departed for Canada at the end of 2024 to begin his new job. 

I have lived in Kakuma for 22 years. My family fled from South Sudan in 2002 due to the civil war and sought safety in Kenya. I think I was four years old. At Kakuma, we were provided security, which we never had back home. Life there [South Sudan] wasn’t easy because we depended solely on cow milk as a source of food and livelihood. We moved from one place to another in search of green pastures for the animals. We never had a specific place that we called home. We were nomads. On the day war broke out, the cattle camp that we were in got attacked, and it was really saddening because so many people lost their lives. And you know, being so young and seeing blood all over the place wasn’t something easy to cope with. It was really tough; we had to run for safety. My dad had to remain behind in order to protect us, and mom ran with us until we came to the Kenyan border.

When we arrived at the border, we were taken to the refugee camp where we’ve lived ever since. My siblings and I also went to school in the camp. Back home, we don’t have the kind of institutions or educational facilities that can facilitate that kind of learning. The education system is so low, and insecurity is a big issue; anytime, you might find yourself running for your life. You could be coming from school, and people start fighting, and you will be risking your life. So, I chose to study here [in Kenya] because the education system is perfect. And yeah, it has sharpened me to who I am today.

After completing high school, I studied for a diploma in social work for three years. I wanted to pursue a career in social work to help society in case of any required medical assistance. Back home, we encounter natural disasters like floods. The first people to reach out are usually social workers and medical personnel. That’s why I had to venture into social work. After completing my diploma, I got a job as a special needs care assistant for two years. I’m proud of my work with those who need special care, as people don’t take the responsibility to care for them. Working in this field has also given me insight into working in the healthcare sector.

In 2021, I heard about the Economic Labor Mobility Program (EMPP) through some friends and colleagues. I read the advert, did some research on the program, and decided to apply. It has been a long time since then, but it is worth waiting for.

When I got the call that my application to work as a continuing care assistant in Canada had been successful, I was happy. This was a new adventure.

I am going to a new place to start a new life. However, my flight was canceled at the last minute, and our travel was postponed, which saddened me. Still, I knew things would fall into place. In November 2024, we received news that our flight had been booked and were scheduled to depart soon. I was happy. Finally, it is becoming a reality. It sounded like a dream, but I can say it is becoming a reality soon.

When I get there [Canada], I have to work hard. I believe this opportunity will change my life, the fact that I will be able to work when I go to Canada and I will have an opportunity to go to school. When the opportunity presents itself, I will venture into something and play a big role in the healthcare system; I believe I will do it. I’m leaving the entire family behind, so if there is a way I can support them and bring them over, then I will be happy.

Wang departed for Canada at the end of 2024 to begin his new job. 

Abisi

Abisi Olivier, a former refugee from Congo, is one of eleven refugees who departed for Canada in late 2023 to work as Continuing Care Assistants through the Economic Mobility Pathways Project (EMPP). Although he trained as a nurse assistant, Abisi had been teaching history and Kiswahili at a high school.  

“When I got to the Kakuma refugee camp, I began working as a community health worker. That is when I became curious to learn more about health sciences. So, I enrolled for nursing studies at the Kenya College of Commerce and Hospitality. Before my interest in nursing, I trained as a teacher at the university where I learned the skills to be a primary and high school teacher,” Abisi said when he spoke to us. 

In 2021, Abisi received a WhatsApp message from a friend with information about RefugePoint’s Economic Mobility Pathway Program. Although his application was successful, Abisi had to wait three years for this dream to come true.

I’m feeling so happy because this opportunity will change many things in my life and help my family, who are remaining behind,” Abisi said.

“When I get to Canada, I want to improve my skills to be a full nurse and help fellow refugees who are still in the camps. My hope is that I’m going to a multicultural country and environment, and I’m going to enjoy my freedom, which I did not have before,” Abisi said. 

Abisi Olivier, a former refugee from Congo, is one of eleven refugees who departed for Canada in late 2023 to work as Continuing Care Assistants through the Economic Mobility Pathways Project (EMPP). Although he trained as a nurse assistant, Abisi had been teaching history and Kiswahili at a high school.  

“When I got to the Kakuma refugee camp, I began working as a community health worker. That is when I became curious to learn more about health sciences. So, I enrolled for nursing studies at the Kenya College of Commerce and Hospitality. Before my interest in nursing, I trained as a teacher at the university where I learned the skills to be a primary and high school teacher,” Abisi said when he spoke to us. 

In 2021, Abisi received a WhatsApp message from a friend with information about RefugePoint’s Economic Mobility Pathway Program. Although his application was successful, Abisi had to wait three years for this dream to come true.

I’m feeling so happy because this opportunity will change many things in my life and help my family, who are remaining behind,” Abisi said.

“When I get to Canada, I want to improve my skills to be a full nurse and help fellow refugees who are still in the camps. My hope is that I’m going to a multicultural country and environment, and I’m going to enjoy my freedom, which I did not have before,” Abisi said. 

Chantal

RefugePoint supported me with food assistance, helped me to enroll in Kenya’s  National Health Insurance Fund (NHIF), and provided rent support. Their help allowed me to focus on growing my business and securing my children’s future.

My name is Chantal, and I am a businesswoman from the Democratic Republic of Congo (DRC). I sell vitenge (African fabric) and shoes in Nairobi, Kenya.

In 2016, I was forced to flee my home in the DRC due to violence. One early morning, at around 5 a.m., gunshots erupted outside our house. My husband went to check, only to find people running in terror. We followed, escaping into the forest. Tragically, as my husband tried to gather our cattle and rejoin us, he was shot and killed. Left alone with my six children, I had no choice but to keep moving. For two weeks, we walked through the forest at night, hiding during the day to avoid being seen. Eventually, truck drivers transported us to Nairobi.

We found temporary shelter with our fellow Congolese in the Soweto area, but the space was too small for my children and me. I needed to find a way to survive. Without money or knowledge of the local language, I started washing clothes and cleaning houses. The work was inconsistent, but I did whatever I could to feed my children.

My Kenyan neighbors taught me about Chamas (women’s savings groups). I joined one, and when I explained my struggles, they allowed me to take the first turn to receive funds. 

I discovered that few people in Nairobi were selling Vitenge, the beautiful African fabric worn by many in my home country. With guidance from Kenyans and Somali residents, I found my way to Eastleigh, where the fabric was sold. I bought a few pieces and started selling them to my neighbors. At first, I struggled to calculate the currency’s value and got lost trying to expand my market, but I persevered. Eventually, I started seeing profits. 

In 2022,  I heard about RefugePoint through other refugees. They told me about Augustine, a Community Navigator, who could help me connect with the organization. It took time—many months of waiting—but finally, in December 2023, I was enrolled as a client. RefugePoint supported me with food assistance, helped me to enroll in Kenya’s  National Health Insurance Fund (NHIF), and provided rent support. Their help allowed me to focus on growing my business and securing my children’s future.

With RefugePoint’s support, I relocated to a safer and more comfortable home. Before, my children were constantly sick due to poor living conditions, but now they are healthier and happier. RefugePoint also provided business training and a grant, which allowed me to expand my business significantly. I found a small space near a busy road to sell my goods. My sales improved, and I could pay for my children’s school fees.  My children are learning, we have food on the table, and I am saving for the future. I no longer feel helpless; I feel empowered.

To other refugees, I say: be confident, know your strengths, and choose a path that suits you. Do not simply follow what others are doing—find what you love and pursue it with dedication. My journey has not been easy, but I have learned to love my business and work hard daily.

Carol, Chantal’s case manager at RefugePoint, shared, “It has been great partnering with Chantal and seeing her bold steps toward self-reliance.”

RefugePoint supported me with food assistance, helped me to enroll in Kenya’s  National Health Insurance Fund (NHIF), and provided rent support. Their help allowed me to focus on growing my business and securing my children’s future.

My name is Chantal, and I am a businesswoman from the Democratic Republic of Congo (DRC). I sell vitenge (African fabric) and shoes in Nairobi, Kenya.

In 2016, I was forced to flee my home in the DRC due to violence. One early morning, at around 5 a.m., gunshots erupted outside our house. My husband went to check, only to find people running in terror. We followed, escaping into the forest. Tragically, as my husband tried to gather our cattle and rejoin us, he was shot and killed. Left alone with my six children, I had no choice but to keep moving. For two weeks, we walked through the forest at night, hiding during the day to avoid being seen. Eventually, truck drivers transported us to Nairobi.

We found temporary shelter with our fellow Congolese in the Soweto area, but the space was too small for my children and me. I needed to find a way to survive. Without money or knowledge of the local language, I started washing clothes and cleaning houses. The work was inconsistent, but I did whatever I could to feed my children.

My Kenyan neighbors taught me about Chamas (women’s savings groups). I joined one, and when I explained my struggles, they allowed me to take the first turn to receive funds. 

I discovered that few people in Nairobi were selling Vitenge, the beautiful African fabric worn by many in my home country. With guidance from Kenyans and Somali residents, I found my way to Eastleigh, where the fabric was sold. I bought a few pieces and started selling them to my neighbors. At first, I struggled to calculate the currency’s value and got lost trying to expand my market, but I persevered. Eventually, I started seeing profits. 

In 2022,  I heard about RefugePoint through other refugees. They told me about Augustine, a Community Navigator, who could help me connect with the organization. It took time—many months of waiting—but finally, in December 2023, I was enrolled as a client. RefugePoint supported me with food assistance, helped me to enroll in Kenya’s  National Health Insurance Fund (NHIF), and provided rent support. Their help allowed me to focus on growing my business and securing my children’s future.

With RefugePoint’s support, I relocated to a safer and more comfortable home. Before, my children were constantly sick due to poor living conditions, but now they are healthier and happier. RefugePoint also provided business training and a grant, which allowed me to expand my business significantly. I found a small space near a busy road to sell my goods. My sales improved, and I could pay for my children’s school fees.  My children are learning, we have food on the table, and I am saving for the future. I no longer feel helpless; I feel empowered.

To other refugees, I say: be confident, know your strengths, and choose a path that suits you. Do not simply follow what others are doing—find what you love and pursue it with dedication. My journey has not been easy, but I have learned to love my business and work hard daily.

Carol, Chantal’s case manager at RefugePoint, shared, “It has been great partnering with Chantal and seeing her bold steps toward self-reliance.”

Chol

The Economic Mobility Pathway Program (EMPP) is crucial because I’ve seen so many skilled refugees in Kakuma who need assistance in obtaining long-term solutions. Without the EMPP, these refugees would never have been discovered.

 

I am a South Sudanese refugee who has lived in Kakuma Refugee Camp in Kenya for around 20 years.

Kakuma Refugee Camp was established in 1992 and has grown significantly over the decades. As of December 2024, the camp hosts approximately 218,660 refugees and asylum-seekers from neighboring countries, including South Sudan, Somalia, Ethiopia, and the Democratic Republic of Congo.

I was a hardworking teenager, a cattle herder, farmer, and fisherman but I fled the civil wars to Kenya at 14 years old. I pursued my education in Kenya, graduating with a high school diploma. I am advancing my nursing degree online at Xim University in India through the sponsorship of Jesuit Worldwide Learning.

In 2010, I started working as a community rehabilitation adviser with Handicap International (Humanity and Inclusion), supporting individuals with disabilities and older adults within the camp.

In April 2021, I learned about the Economic Mobility Pathway Program (EMPP) through a colleague who shared the Call for Applications with me via WhatsApp. I decided to apply because I met the qualifications of having a high school certificate and a recommendation from my employer.

The EMPP program offers skilled refugees and displaced people an opportunity to work permanently in Canada. Through its Labor Mobility Program, RefugePoint partners with the Canadian Government, UNHCR, and Talent Beyond Boundaries to help qualified refugees in Kenya immigrate to Canada through work-based visas.

Through RefugePoint’s support, I took the IELTS exam and attended interviews with potential employers in Kakuma. Their [RefugePoint] assistance ensured that my application was handled with care and professionalism.

Chol’s application was successful, and in mid-2022, he was offered a job in Canada as a Continuing Care Assistant at Northwood, a continuing care organization in Nova Scotia.
From my experience, the Economic Mobility Pathway Program (EMPP) is crucial because I’ve seen so many skilled refugees in Kakuma who need assistance in obtaining long-term solutions. Without the EMPP, these refugees would never have been discovered.

The EMPP program is going to change my life in so many ways. It is a sign of change in my life. I aspire to further my education, support my siblings’ schooling in Kenya, and give back to organizations that have been instrumental in my journey. Whatever I gain in Canada, I will use it to change the world.

Chol was resettled in Nova Scotia, Canada, in February 2025 to begin his new job.

The Economic Mobility Pathway Program (EMPP) is crucial because I’ve seen so many skilled refugees in Kakuma who need assistance in obtaining long-term solutions. Without the EMPP, these refugees would never have been discovered.

 

I am a South Sudanese refugee who has lived in Kakuma Refugee Camp in Kenya for around 20 years.

Kakuma Refugee Camp was established in 1992 and has grown significantly over the decades. As of December 2024, the camp hosts approximately 218,660 refugees and asylum-seekers from neighboring countries, including South Sudan, Somalia, Ethiopia, and the Democratic Republic of Congo.

I was a hardworking teenager, a cattle herder, farmer, and fisherman but I fled the civil wars to Kenya at 14 years old. I pursued my education in Kenya, graduating with a high school diploma. I am advancing my nursing degree online at Xim University in India through the sponsorship of Jesuit Worldwide Learning.

In 2010, I started working as a community rehabilitation adviser with Handicap International (Humanity and Inclusion), supporting individuals with disabilities and older adults within the camp.

In April 2021, I learned about the Economic Mobility Pathway Program (EMPP) through a colleague who shared the Call for Applications with me via WhatsApp. I decided to apply because I met the qualifications of having a high school certificate and a recommendation from my employer.

The EMPP program offers skilled refugees and displaced people an opportunity to work permanently in Canada. Through its Labor Mobility Program, RefugePoint partners with the Canadian Government, UNHCR, and Talent Beyond Boundaries to help qualified refugees in Kenya immigrate to Canada through work-based visas.

Through RefugePoint’s support, I took the IELTS exam and attended interviews with potential employers in Kakuma. Their [RefugePoint] assistance ensured that my application was handled with care and professionalism.

Chol’s application was successful, and in mid-2022, he was offered a job in Canada as a Continuing Care Assistant at Northwood, a continuing care organization in Nova Scotia.
From my experience, the Economic Mobility Pathway Program (EMPP) is crucial because I’ve seen so many skilled refugees in Kakuma who need assistance in obtaining long-term solutions. Without the EMPP, these refugees would never have been discovered.

The EMPP program is going to change my life in so many ways. It is a sign of change in my life. I aspire to further my education, support my siblings’ schooling in Kenya, and give back to organizations that have been instrumental in my journey. Whatever I gain in Canada, I will use it to change the world.

Chol was resettled in Nova Scotia, Canada, in February 2025 to begin his new job.

Shaka*

I’m the first in my family to graduate high school. I’m really proud, and I am an example to my siblings.

That is actually what made me work so hard in school so that I can set an example for my brothers. I love videography and photography. I used to see my friends doing it, and it seemed like a lot of fun. So, I decided to pursue a course in videography and photography. I would like to learn the tricks they use to edit videos and capture scenes. Most of the time, I visit YouTube to learn when I don’t have classes. 

I love going to school. Back in Congo [the Democratic Republic of Congo], where I’m from, going to school was hard, and the environment was challenging due to the civil war. Staying in school the whole day was really hard. After I came to Kenya, I had an opportunity to join a school, which was very different. We used to go to school the whole day, and it was really enjoyable, and that motivated me to love school. I remember that on my first day in school, I was told to write a composition about a game I love. When I recall what I wrote then, I laugh so much because I used the Kiswahili we used to speak back in Congo, and teachers made fun of my composition. It was not that easy, but I tried until I started performing well. I was also the best in mathematics in my class. 

When I finished primary school, my parents sought assistance from RefugePoint to sponsor my high school education. In December 2019, I met Kimani [then Education officer], who interviewed me and reviewed my documents. Luckily, I qualified for the sponsorship, and in April 2020, I started my high school studies. I had the morale to study knowing that I didn’t have the school fees challenge. I had everything that I needed, so I was really motivated. I put all my energy into my education and learning new things in a new school.

After graduating from high school in 2023, I got another sponsorship opportunity through RefugePoint to study photography and videography, which I started in March 2024. 

I enjoyed my studies and made friends in school. Photography and videography skills are additional skills that can offer opportunities for income generation. You can do it privately and continue working on other things, so it’s important for one to have extra skills because they will give you an advantage and a higher chance of getting a job. The most important thing I’ve learned through this education journey is to be humble and flexible with everything. I’ve also learned my rights because I’m a refugee. Where I come from, many don’t know how to speak or defend themselves. This has given me so many chances to understand myself and also to understand my fellow refugees. 

I encourage people to go to school and study to know their rights and how to handle others. I think if our elders went to school and had an education, there would not be war or chaos in my country. We need to know how to solve problems, come to an understanding, and avoid the chaos in my country. If we want to change the mindset that refugees are just refugees, we can do it through education because education can change your life completely. I never thought I would be an important person as a refugee, but right now, I know that even if I’m a refugee, I have rights just like any other person in his or her own country.

I’m the first in my family to graduate high school. I’m really proud, and I am an example to my siblings.

That is actually what made me work so hard in school so that I can set an example for my brothers. I love videography and photography. I used to see my friends doing it, and it seemed like a lot of fun. So, I decided to pursue a course in videography and photography. I would like to learn the tricks they use to edit videos and capture scenes. Most of the time, I visit YouTube to learn when I don’t have classes. 

I love going to school. Back in Congo [the Democratic Republic of Congo], where I’m from, going to school was hard, and the environment was challenging due to the civil war. Staying in school the whole day was really hard. After I came to Kenya, I had an opportunity to join a school, which was very different. We used to go to school the whole day, and it was really enjoyable, and that motivated me to love school. I remember that on my first day in school, I was told to write a composition about a game I love. When I recall what I wrote then, I laugh so much because I used the Kiswahili we used to speak back in Congo, and teachers made fun of my composition. It was not that easy, but I tried until I started performing well. I was also the best in mathematics in my class. 

When I finished primary school, my parents sought assistance from RefugePoint to sponsor my high school education. In December 2019, I met Kimani [then Education officer], who interviewed me and reviewed my documents. Luckily, I qualified for the sponsorship, and in April 2020, I started my high school studies. I had the morale to study knowing that I didn’t have the school fees challenge. I had everything that I needed, so I was really motivated. I put all my energy into my education and learning new things in a new school.

After graduating from high school in 2023, I got another sponsorship opportunity through RefugePoint to study photography and videography, which I started in March 2024. 

I enjoyed my studies and made friends in school. Photography and videography skills are additional skills that can offer opportunities for income generation. You can do it privately and continue working on other things, so it’s important for one to have extra skills because they will give you an advantage and a higher chance of getting a job. The most important thing I’ve learned through this education journey is to be humble and flexible with everything. I’ve also learned my rights because I’m a refugee. Where I come from, many don’t know how to speak or defend themselves. This has given me so many chances to understand myself and also to understand my fellow refugees. 

I encourage people to go to school and study to know their rights and how to handle others. I think if our elders went to school and had an education, there would not be war or chaos in my country. We need to know how to solve problems, come to an understanding, and avoid the chaos in my country. If we want to change the mindset that refugees are just refugees, we can do it through education because education can change your life completely. I never thought I would be an important person as a refugee, but right now, I know that even if I’m a refugee, I have rights just like any other person in his or her own country.

Aleu

For nearly three decades, Aleu, a South Sudanese refugee, called Kenya home. Aleu arrived with his parents at  Kakuma Refugee Camp in 1996 at the age of four. His entire childhood and educational journey—from elementary to high school—were shaped by the environment of Kakuma. 

After completing his education, Aleu worked for four years as a Community Rehabilitation Worker with Handicap International, now known as Humanity and Inclusion, focusing on supporting the elderly and individuals with disabilities. “During that time, I gained experience working with the most vulnerable people, and I was pleased to work with them because these are the people the community needs to help,”

In June 2021, Aleu learned about the Economic Mobility Pathways Pilot (EMPP) program through a friend. The EMPP program offers skilled refugees and displaced people the opportunity to work permanently in Canada. RefugePoint partners with the Canadian Government, UNHCR, and Talent Beyond Boundaries to help qualified refugees in Kenya immigrate to Canada through work-based visas. Seeing that he met the criteria, Aleu applied without hesitation. 

In 2022, Aleu secured a position as a Continuing Care Assistant with Northwood Care, a long-term care organization in Halifax, Nova Scotia, Canada. “I believe they [Northwood] will show us how to adapt to the new environment and work, making it easier for us,” he shared.

Beatrice, a Labor Mobility Senior Associate with RefugePoint, shared, “Working in Labor Mobility has helped us shed light on refugees who are highly skilled professionals. Many refugees are not paid well, leaving them vulnerable to exploitation. EMPP candidates like Aleu can find stable employment opportunities and begin to rebuild their lives.”

“My contribution to my new community will be as a Continuing Care Assistant.

I’ll be helping people in my community through my employer. If I have time, I’ll also help others who need my help. I believe I will contribute much of what I know to my new community,” Aleu shared.

Aleu was resettled in Nova Scotia, Canada, in February 2025.

For nearly three decades, Aleu, a South Sudanese refugee, called Kenya home. Aleu arrived with his parents at  Kakuma Refugee Camp in 1996 at the age of four. His entire childhood and educational journey—from elementary to high school—were shaped by the environment of Kakuma. 

After completing his education, Aleu worked for four years as a Community Rehabilitation Worker with Handicap International, now known as Humanity and Inclusion, focusing on supporting the elderly and individuals with disabilities. “During that time, I gained experience working with the most vulnerable people, and I was pleased to work with them because these are the people the community needs to help,”

In June 2021, Aleu learned about the Economic Mobility Pathways Pilot (EMPP) program through a friend. The EMPP program offers skilled refugees and displaced people the opportunity to work permanently in Canada. RefugePoint partners with the Canadian Government, UNHCR, and Talent Beyond Boundaries to help qualified refugees in Kenya immigrate to Canada through work-based visas. Seeing that he met the criteria, Aleu applied without hesitation. 

In 2022, Aleu secured a position as a Continuing Care Assistant with Northwood Care, a long-term care organization in Halifax, Nova Scotia, Canada. “I believe they [Northwood] will show us how to adapt to the new environment and work, making it easier for us,” he shared.

Beatrice, a Labor Mobility Senior Associate with RefugePoint, shared, “Working in Labor Mobility has helped us shed light on refugees who are highly skilled professionals. Many refugees are not paid well, leaving them vulnerable to exploitation. EMPP candidates like Aleu can find stable employment opportunities and begin to rebuild their lives.”

“My contribution to my new community will be as a Continuing Care Assistant.

I’ll be helping people in my community through my employer. If I have time, I’ll also help others who need my help. I believe I will contribute much of what I know to my new community,” Aleu shared.

Aleu was resettled in Nova Scotia, Canada, in February 2025.

RefugePoint Celebrating 20 Years in 2025

The year 2025 marks RefugePoint’s 20th anniversary. Since our founding, we’ve helped over 179,000 refugees access resettlement and other pathways to safety, and thousands more to achieve self-reliance and inclusion in their host communities.

In addition, we’ve been successful in demonstrating new life-changing, refugee-centered approaches that have been adopted by other organizations and funders. These include innovations around self-reliance programming and measurement, and new pathways to safety such as economic mobility and family reunification. Our groundbreaking pilot programs have heavily influenced the direction these solutions have taken, and have reached millions of people around the world.  

Over the past two decades, a lot has changed for refugees. In 2005, when RefugePoint opened its doors, there were around 9.5 million refugees globally, according to the UN Refugee Agency. Today there are 43.4 million. 

At this time of increasing forced displacement, reduced immigration opportunities, and growing anti-refugee sentiment, RefugePoint is distinctly positioned to reach people who fall through the cracks of assistance. For example, since we work with dozens of receiving countries, if any one government reduces resettlement opportunities, we can help refugees in life-threatening peril get to another.

Funding cuts are already hitting refugee families and communities in devastating ways. Our private funding enables us to respond quickly and nimbly to the changing needs of refugees. While many organizations are shuttering their doors and operating on skeleton crews, RefugePoint is able to help even more refugees access safety and stability.

This year, we will share the story of where we came from, how we’ve adapted to new global challenges, and where we’re headed. 43.4 million refugees is more than a number –  each one has hopes, dreams, skills, aspirations, and a story. Throughout 2025, you’ll hear directly from those we serve, as well as our staff, partners, past clients,  and supporters, and you’ll learn more about what makes our approach to refugee response distinct. 

In celebration of this milestone anniversary, RefugePoint will host a gala on October 14, 2025, at the Museum of Fine Arts in Boston, MA. Click here for more information.

The year 2025 marks RefugePoint’s 20th anniversary. Since our founding, we’ve helped over 179,000 refugees access resettlement and other pathways to safety, and thousands more to achieve self-reliance and inclusion in their host communities.

In addition, we’ve been successful in demonstrating new life-changing, refugee-centered approaches that have been adopted by other organizations and funders. These include innovations around self-reliance programming and measurement, and new pathways to safety such as economic mobility and family reunification. Our groundbreaking pilot programs have heavily influenced the direction these solutions have taken, and have reached millions of people around the world.  

Over the past two decades, a lot has changed for refugees. In 2005, when RefugePoint opened its doors, there were around 9.5 million refugees globally, according to the UN Refugee Agency. Today there are 43.4 million. 

At this time of increasing forced displacement, reduced immigration opportunities, and growing anti-refugee sentiment, RefugePoint is distinctly positioned to reach people who fall through the cracks of assistance. For example, since we work with dozens of receiving countries, if any one government reduces resettlement opportunities, we can help refugees in life-threatening peril get to another.

Funding cuts are already hitting refugee families and communities in devastating ways. Our private funding enables us to respond quickly and nimbly to the changing needs of refugees. While many organizations are shuttering their doors and operating on skeleton crews, RefugePoint is able to help even more refugees access safety and stability.

This year, we will share the story of where we came from, how we’ve adapted to new global challenges, and where we’re headed. 43.4 million refugees is more than a number –  each one has hopes, dreams, skills, aspirations, and a story. Throughout 2025, you’ll hear directly from those we serve, as well as our staff, partners, past clients,  and supporters, and you’ll learn more about what makes our approach to refugee response distinct. 

In celebration of this milestone anniversary, RefugePoint will host a gala on October 14, 2025, at the Museum of Fine Arts in Boston, MA. Click here for more information.

How can we change refugee response systems for the better? Evaluating RefugePoint’s impacts on Refugee Response systems

We’re celebrating the launch of Transforming Refugee Response, a series of briefs showcasing how RefugePoint has contributed to important and concrete changes in how the world responds to refugees. Drawing on 20 years of experience partnering with refugees to access life-changing solutions and working with partners to improve broader response systems, we’re proud to highlight eight examples of how RefugePoint has helped shift policies, practices, resources, and more to expand access to durable solutions for refugees and make them more equitable. These shifts are not incidental to RefugePoint’s work; they have been at the heart of our approach throughout the agency’s 20-year existence. The three main strategies that structure our workdirect services, field-building, and systems changeare mutually-reinforcing. We use what we learn from providing direct services to build the capacity of the humanitarian sector at large and to positively influence and transform the systems that govern refugee response.   

 

The three main strategies that structure our work—direct services, field-building, and systems change—are mutually-reinforcing.

 

We acknowledge that this hardly feels like a moment for celebration. While unprecedented numbers of people have been forced from their homes by conflict, persecution, and violence, many governments are dramatically scaling back resources and resettlement opportunities for refugees. We need systems change more than ever to rebuild, refocus and re-energize refugee response. When refugee response works well, refugees get the support they need to rebuild their lives, reach their full potential and contribute to their communities. In order to meet this unprecedented challenge, clarity about how agencies like RefugePoint can play a positive role in changing refugee response systems is essential. 

Each of the eight briefs in this series focuses on one example of a systems change RefugePoint has contributed to, highlighting:

  • What changed
  • Why change was needed
  • How change came about
  • RefugePoint’s unique role in making the change, and
  • The relevance of the change for refugees.

From them we can draw important insights about how RefugePoint and partners can approach and achieve systems change — that translates into real change for refugees.

This work summarizes the results of an externally-led evaluation RefugePoint commissioned and participated in late in 2024. External evaluators conducted extensive interviews with RefugePoint partners, colleagues, and other stakeholders, led analysis activities with RefugePoint staff, and reviewed extensive documentation to analyze RefugePoint’s contributions to transforming refugee response. Key takeaways include: 

  • RefugePoint has a diverse toolbox for contributing to change. RefugePoint’s convening power among partners and stakeholders and the flexibility that a largely-private funding model affords are powerful tools to help bring about change. Testing out new ideas, highlighting unmet needs in the sector, building capacity of partners, and engaging in evidence-based advocacy are also tools we’ve used to contribute to change.
  • Systems change takes time and is best approached in partnership with others. RefugePoint has frequently played the role of lead contributor or primary actor within a partnership or group of partners working towards changing systems, and sometimes also a movement-starting “seed sower”. We have also sometimes approached systems change independently, for example, to pioneer a new approach to refugee self-reliance in Kenya or to advocate for including refugees in Kenya’s national health insurance system. 

Please read on for an overview of key findings from this first installment of briefs, and see the end of this post for links to all eight. We will add more volumes to the Transforming Refugee Response series periodically, featuring future contributions to changing refugee response systems. 

 

What kinds of systems changes has RefugePoint contributed to?

Systems changes are shifts in one or more of the factors that keep existing refugee response systems from serving refugees adequately and equitably. These factors include policies, practices, resources, relationships between actors, distributions of power, and mindsets (beliefs and ideologies).¹ Looking back on two decades of work in this sector, RefugePoint has aimed to and succeeded in bringing about changes in a wide range of policies, practices and mindsets through our work on resettlement and complementary pathways (third-country solutions), as well as our work in refugee-hosting countries (host-country solutions).  

Within third-country solutions, we’ve played a role in bringing NGOs from the margins to the middle of referring refugees for resettlement, and convened networks of NGOs to help improve access for refugees to resettlement and complementary pathways. We’ve helped standardize the practice of deploying NGO staff expertise to UNHCR to help expand equitable access to resettlement for refugees and worked with UNHCR to improve its policies, practices, and capacities for protecting unaccompanied and separated child refugees. 

In the realm of host-country solutions, we’ve pioneered a unique, holistic, and influential approach to serving urban refugees and facilitating their self-reliance, while also building a global movement to change mindsets within the sector (and beyond) about supporting refugee self-reliance. We’ve also helped strengthen the role of Refugee-Led Organizations (RLOs) in refugee response and worked to elevate the voices of refugee leaders. We also successfully negotiated the inclusion of refugees in Kenya’s National Health Insurance Fund (NHIF), and continue to advocate for refugees as Kenya shifts from NHIF to its new Social Health Authority.

 

How has RefugePoint contributed to changing systems?

The evaluation identified a number of tools and capabilities that RefugePoint has used to bring about change, which we refer to as “levers of change”. Levers of change are relatively small changes that actors such as RefugePoint can make that can bring about a bigger change in the overall system.² The evaluation identified three or four key levers behind each change and uncovered some clear patterns in the most important levers used by RefugePoint to help bring about a change in the system (see graph below). The most frequently cited was our ability to convene partners and stakeholders in our sector to build towards change together. 

 

RefugePoint’s ability to leverage private funding, and limited reliance on government funding, ran a close second. Private funding provides flexibility for program innovation, and—critically—independence from the swinging priorities of institutional donors. Other often-cited levers of change included RefugePoint’s ability to test out new ideas, highlight unmet needs in the sector, build the capacity of partners and engage in evidence-based advocacy. We acknowledge that some of these levers are linked. For example, “testing new ideas” is largely possible thanks to private funding. However, the evaluation elevated these levers as being sufficiently unique to feature separately. 

 

Source: Authors’ analysis of findings from the Transforming Refugee Response briefs, Vols 1 – 8

 

What roles has RefugePoint played?

What unique role did RefugePoint play in pulling the levers that helped bring about this change? Drawing on a typology of roles actors can play in advocacy work,³ the evaluation found that RefugePoint has most frequently played the role of lead contributor within a partnership or group of partners working towards changing systems. At times though, we’ve also struck off alone, for example to pioneer a new approach to supporting refugee self-reliance through our programming in Kenya, or negotiating the inclusion of refugees in Kenya’s NHIF. Still, the trend seems to be that there is strength in numbers when it comes to changing systems. In most of the briefs, RefugePoint has been a lead or primary actor, working alongside partners (see graph below). And in one case, establishing a global movement to advance refugee self-reliance, RefugePoint has been a “seed-sower”, initiating a campaign with the Women’s Refugee Commission, which has since taken on a life of its own.

 

Source: Authors’ analysis of findings from the Transforming Refugee Response briefs, Vols 1 – 8

 

Telling the story of systems change

Given the complexity and number of stakeholders involved, systems change is notoriously difficult to puzzle out. Many social impact organizations struggle to understand and document the story of systems changes they pursue. The story of the most impactful changes often cannot be told with numerical data alone. The completion of this first set of briefs fulfills a long-held desire to build a base of evidence about the highest-level goals and accomplishments of RefugePoint. We are proud of the significant changes that we—as a relatively small agency— have helped bring about over the past 20 years, all in the service of transforming refugee response systems so they work better for refugees. And we are grateful to all the staff, board members, donors, partners, advisers, and refugee clients who made it possible. Finally, our gratitude goes to all of the colleagues and stakeholders who participated in the evaluation, and to the external evaluators – independent consultant Elizabeth Frank, and Ciara Aucoin Delloue and Walaa Abu Zaiter of Key Aid Consulting – who conducted the evaluation and authored these briefs. Thank you! 

 

Please read on for more details:

 

Footnotes:

1: Kania, J., Kramer, J., & Senge, P. (2018). “The Water of Systems Change.”

2: Meadows, D. (2015). “Leverage Points-Places to Intervene in a System.”

3: Coe, J., & Schlangen, R. (2019). “No Royal Road. Finding and Following the Natural Pathways in Advocacy Evaluation.” Center for Evaluation Innovation.

 

By: Patrick Guyer and Amy Slaughter, RefugePoint

We’re celebrating the launch of Transforming Refugee Response, a series of briefs showcasing how RefugePoint has contributed to important and concrete changes in how the world responds to refugees. Drawing on 20 years of experience partnering with refugees to access life-changing solutions and working with partners to improve broader response systems, we’re proud to highlight eight examples of how RefugePoint has helped shift policies, practices, resources, and more to expand access to durable solutions for refugees and make them more equitable. These shifts are not incidental to RefugePoint’s work; they have been at the heart of our approach throughout the agency’s 20-year existence. The three main strategies that structure our workdirect services, field-building, and systems changeare mutually-reinforcing. We use what we learn from providing direct services to build the capacity of the humanitarian sector at large and to positively influence and transform the systems that govern refugee response.   

 

The three main strategies that structure our work—direct services, field-building, and systems change—are mutually-reinforcing.

 

We acknowledge that this hardly feels like a moment for celebration. While unprecedented numbers of people have been forced from their homes by conflict, persecution, and violence, many governments are dramatically scaling back resources and resettlement opportunities for refugees. We need systems change more than ever to rebuild, refocus and re-energize refugee response. When refugee response works well, refugees get the support they need to rebuild their lives, reach their full potential and contribute to their communities. In order to meet this unprecedented challenge, clarity about how agencies like RefugePoint can play a positive role in changing refugee response systems is essential. 

Each of the eight briefs in this series focuses on one example of a systems change RefugePoint has contributed to, highlighting:

  • What changed
  • Why change was needed
  • How change came about
  • RefugePoint’s unique role in making the change, and
  • The relevance of the change for refugees.

From them we can draw important insights about how RefugePoint and partners can approach and achieve systems change — that translates into real change for refugees.

This work summarizes the results of an externally-led evaluation RefugePoint commissioned and participated in late in 2024. External evaluators conducted extensive interviews with RefugePoint partners, colleagues, and other stakeholders, led analysis activities with RefugePoint staff, and reviewed extensive documentation to analyze RefugePoint’s contributions to transforming refugee response. Key takeaways include: 

  • RefugePoint has a diverse toolbox for contributing to change. RefugePoint’s convening power among partners and stakeholders and the flexibility that a largely-private funding model affords are powerful tools to help bring about change. Testing out new ideas, highlighting unmet needs in the sector, building capacity of partners, and engaging in evidence-based advocacy are also tools we’ve used to contribute to change.
  • Systems change takes time and is best approached in partnership with others. RefugePoint has frequently played the role of lead contributor or primary actor within a partnership or group of partners working towards changing systems, and sometimes also a movement-starting “seed sower”. We have also sometimes approached systems change independently, for example, to pioneer a new approach to refugee self-reliance in Kenya or to advocate for including refugees in Kenya’s national health insurance system. 

Please read on for an overview of key findings from this first installment of briefs, and see the end of this post for links to all eight. We will add more volumes to the Transforming Refugee Response series periodically, featuring future contributions to changing refugee response systems. 

 

What kinds of systems changes has RefugePoint contributed to?

Systems changes are shifts in one or more of the factors that keep existing refugee response systems from serving refugees adequately and equitably. These factors include policies, practices, resources, relationships between actors, distributions of power, and mindsets (beliefs and ideologies).¹ Looking back on two decades of work in this sector, RefugePoint has aimed to and succeeded in bringing about changes in a wide range of policies, practices and mindsets through our work on resettlement and complementary pathways (third-country solutions), as well as our work in refugee-hosting countries (host-country solutions).  

Within third-country solutions, we’ve played a role in bringing NGOs from the margins to the middle of referring refugees for resettlement, and convened networks of NGOs to help improve access for refugees to resettlement and complementary pathways. We’ve helped standardize the practice of deploying NGO staff expertise to UNHCR to help expand equitable access to resettlement for refugees and worked with UNHCR to improve its policies, practices, and capacities for protecting unaccompanied and separated child refugees. 

In the realm of host-country solutions, we’ve pioneered a unique, holistic, and influential approach to serving urban refugees and facilitating their self-reliance, while also building a global movement to change mindsets within the sector (and beyond) about supporting refugee self-reliance. We’ve also helped strengthen the role of Refugee-Led Organizations (RLOs) in refugee response and worked to elevate the voices of refugee leaders. We also successfully negotiated the inclusion of refugees in Kenya’s National Health Insurance Fund (NHIF), and continue to advocate for refugees as Kenya shifts from NHIF to its new Social Health Authority.

 

How has RefugePoint contributed to changing systems?

The evaluation identified a number of tools and capabilities that RefugePoint has used to bring about change, which we refer to as “levers of change”. Levers of change are relatively small changes that actors such as RefugePoint can make that can bring about a bigger change in the overall system.² The evaluation identified three or four key levers behind each change and uncovered some clear patterns in the most important levers used by RefugePoint to help bring about a change in the system (see graph below). The most frequently cited was our ability to convene partners and stakeholders in our sector to build towards change together. 

 

RefugePoint’s ability to leverage private funding, and limited reliance on government funding, ran a close second. Private funding provides flexibility for program innovation, and—critically—independence from the swinging priorities of institutional donors. Other often-cited levers of change included RefugePoint’s ability to test out new ideas, highlight unmet needs in the sector, build the capacity of partners and engage in evidence-based advocacy. We acknowledge that some of these levers are linked. For example, “testing new ideas” is largely possible thanks to private funding. However, the evaluation elevated these levers as being sufficiently unique to feature separately. 

 

Source: Authors’ analysis of findings from the Transforming Refugee Response briefs, Vols 1 – 8

 

What roles has RefugePoint played?

What unique role did RefugePoint play in pulling the levers that helped bring about this change? Drawing on a typology of roles actors can play in advocacy work,³ the evaluation found that RefugePoint has most frequently played the role of lead contributor within a partnership or group of partners working towards changing systems. At times though, we’ve also struck off alone, for example to pioneer a new approach to supporting refugee self-reliance through our programming in Kenya, or negotiating the inclusion of refugees in Kenya’s NHIF. Still, the trend seems to be that there is strength in numbers when it comes to changing systems. In most of the briefs, RefugePoint has been a lead or primary actor, working alongside partners (see graph below). And in one case, establishing a global movement to advance refugee self-reliance, RefugePoint has been a “seed-sower”, initiating a campaign with the Women’s Refugee Commission, which has since taken on a life of its own.

 

Source: Authors’ analysis of findings from the Transforming Refugee Response briefs, Vols 1 – 8

 

Telling the story of systems change

Given the complexity and number of stakeholders involved, systems change is notoriously difficult to puzzle out. Many social impact organizations struggle to understand and document the story of systems changes they pursue. The story of the most impactful changes often cannot be told with numerical data alone. The completion of this first set of briefs fulfills a long-held desire to build a base of evidence about the highest-level goals and accomplishments of RefugePoint. We are proud of the significant changes that we—as a relatively small agency— have helped bring about over the past 20 years, all in the service of transforming refugee response systems so they work better for refugees. And we are grateful to all the staff, board members, donors, partners, advisers, and refugee clients who made it possible. Finally, our gratitude goes to all of the colleagues and stakeholders who participated in the evaluation, and to the external evaluators – independent consultant Elizabeth Frank, and Ciara Aucoin Delloue and Walaa Abu Zaiter of Key Aid Consulting – who conducted the evaluation and authored these briefs. Thank you! 

 

Please read on for more details:

 

Footnotes:

1: Kania, J., Kramer, J., & Senge, P. (2018). “The Water of Systems Change.”

2: Meadows, D. (2015). “Leverage Points-Places to Intervene in a System.”

3: Coe, J., & Schlangen, R. (2019). “No Royal Road. Finding and Following the Natural Pathways in Advocacy Evaluation.” Center for Evaluation Innovation.

 

By: Patrick Guyer and Amy Slaughter, RefugePoint

RefugePoint’s
20th Anniversary Gala

Join us at RefugePoint’s 20th Anniversary Gala on Tuesday, October 14. Tickets are now on sale!

More Information